Chattanooga Marriott Downtown

All was very clean and comfortable. Hope to do the same event and accommodations next year. Very friendly staff as well.

Excellent professional service. The staff and accommodations were very helpful during our group business trip! Excellent Rating !!!!

Martha & Katie were great, they had me checked-in quickly and they efficiently communicated the available amenities. The rooms are clean and acceptable.

DO NOT STAY AT THIS HOTEL! My wife and I returned to this hotel after a hike and lunch to take a nap before dinner. At about 4pm or so, we were awakened from a deep sleep by blaring sirens and flashing lights of the fire alarm in our room. We dressed hurriedly and ran down the 9 flights of stairs, an older couple behind us who had come from the 16th floor. We came out on the loading dock in back. There were two employees out there smoking, but no one to direct us where to go and no one to explain what was going on. We made our way to the front of the building, where someone came out and told us that it was a false alarm and that there was a problem with the fire alarm panel. Admittedly, this was a guest, but he must have gotten his information from somewhere. No Marriott employees were out front of the building to explain what happened. Later that night, we were again awakened from a deep sleep sometime shortly after midnight. By the time we had gotten dressed and were considering going down the stairs again, people were in the hall saying another false alarm, go back to bed. It was tough to fall asleep after two false alarms in one day (when I’ve never in my life been in a hotel when the alarm went off). I kept waking up wondering when the next alarm would go off. The next day, we came back to the hotel about 3:30 p.m., but our room had not been cleaned. The maid asked for 20 minutes or so, so we went downstairs to sit in the lobby. I took that opportunity to go to the front desk to ask if the problem with the fire alarm panel had been corrected. The woman at the middle desk clearly did not know what had happened the night before. She said she had just started her shift and was reading the notes. I asked the woman on the right if she was familiar with what had happened. She kept looking at her computer screen and did not acknowledge me. I turned to a woman on the left and asked her. She also did not acknowledge me, but kept looking intently at her computer screen. I asked the woman in the middle if there was a manager there today and she said there was not. I asked her if there had been a manager on duty the night before and she said no. Then she went over to the woman on the left and whispered something in her ear. That woman then acknowledged me and said she was the acting manager. She said the first alarm had been triggered by someone using a steam iron and that the second alarm had been triggered by someone vaping. That person had been “fined” she said. She apologized for my “inconvenience” but offered no accommodation. The response from my complaint to the management of this hotel was that “there are no false alarms.” That’s the company line, because the acting manager also parroted that phrase. The vast majority of people would describe a fire alarm that was set off by something other than a fire as a “false alarm.” Two false alarms in one day is a very dangerous occurrence. What percentage of their guests