The Westin Chattanooga

We stayed at the Westin from July 1st to July 6th. The property is right off of route 27 downtown, so the location is fantastic. Upon arrival we were offered valet parking, which I took as they have a secure underground garage with limited public access. Check in went very well. The lobby was nicely appointed and the person who checked me in was very friendly. My family booked a corner room with two queen beds. I highly recommend the corner rooms as there a "bumpouts" in the hotel that really make the corner rooms feel extra private. The beds in the hotel were VERY comfortable. My wife and I have a sleep number bed and prefer significantly different settings, yet both of us found the beds to be really comfortable. There were four elevators, all that provided very fast service and public areas which were well appointed and comfortable. Finally, on the east side of the hotel there is an outdoor patio area with a custom water feature and food/drink service which is a nice touch. Housekeeping was prompt and did an excellent job during our stay, and I felt the all the staff were really well trained. There are destination EV chargers outside the property, which is a huge plus as I am an EV driver. With that being said, they did not appear to be complementary, and there is a Tesla DC fast charger 3 minutes away from the hotel, so I did not opt to use the destination chargers at this property. So what is the "notable drawback"? The hotel restaurant. My family has titanium elite status with Marriott, and since there is no executive lounge at this property, we were given vouchers for the restaurant. The first morning, we were told there would be a wait even though the restaurant was only 1/3 full. Once we were seated, we were greeting and ordered drinks. It took a while for those drinks to arrive, at which time we ordered our meals. On the plus side, the food was excellent. On the minus side, it took a LONG time to come out, and things like drink refills were sporadic at best. It turns out this would be our BEST experience at the restaurant. On two of the days, the hostess would vanish for long stretches, and the entire restaurant would only have one or two servers, both who seemed very new and not particularly efficient. One of the days, it took around 15 minutes for my wife to get coffee after we were seated. The table next to us wanted to get their check and leave, and it took them 10 or 15 minutes to track someone down. Worse yet, on one of the days, a group of 6 people came to the hostess stand at 940am. Nobody was there. They waited there for 20 minutes until finally shortly after 10am, a hostess emerged only to tell this family that the restaurant closed to 10am and they were too late to be seated. When the family indicated they had been waiting for 20 minutes and had gotten there at 940am, the hostess seemed quite indifferent. Suffice it to say they were much nicer than I would have been in that situation. The craziest thing about the rest

My wife and I stayed 3 nights for a long weekend over the 4th of July holiday and loved this hotel. We live in ATL so this was only a 2 hour drive and has a great location in downtown Chattanooga near lots of restaurants, breweries and attractions. The hotel is amazing with a great valet service, a to-go market in the lobby, a nice lobby bar/restaurant and a wonderful rooftop bar/restaurant with great views of the city. Check-in was a breeze and the staff was very friendly throughout the hotel - kudos to Archie for the best Old Fashioned and Sunny at the front desk for his service. I used my Bonvoy nightly upgrade perks and we received an executive suite with a view of downtown. Amazing room with lots of space and a wet bar, we couldn't ask for more. It was really hot during the trip so we used the pool each afternoon before going out and really enjoyed it. The pool area is very cute, but somewhat small and was overrun with kids so go early to get a spot. The hotel threw a very nice party for the guests on the 4th as well. On Friday morning there was a fire emergency and we had to evacuate the hotel while the fire dept. investigated. The staff did a great job with communication which is all we ask for, they explained what was happening and did their best to clear the situation as quickly as possible. We only needed to Uber once while staying there due to the heat as everything is walkable, great location. Overall, we really loved this property and will be back next time we are in Chattanooga!

First off- the check-in experience is good. Valet guys are on the ball. Very courteous and respectful. They really appreciate the Bonvoy members at the desk. Sonny is the guy to see. He has his on fan club and I'm in it. Rooms are very clean and well appointed. Bathrooms are tile with great showers. Comfortable beds. If there is a minus its that the construction of the building was not originally for a hotel. Therefore, you can frequently hear other guests. The bar upstairs is a highlight. Archie and Tayla are some fine bartenders. They won't let your drink run empty. Nice views from the rooftop. The downstairs restaurant is hit or miss but there are several great restaurants within just a few feet. Checkout is generally efficient as well. Get up early and say hello to Jeffrey the valet. He's a hustler. Overall, this is the best place to stay in town. Nobody else checks as many boxes as they do.

We thoroughly enjoyed the hotel and staff. Comfortable beds and nice bathrooms/showers. Great location to downtown happenings. We walked to an evening event at the McKenzie Arena and felt safe. Loved the coffee at the elevator on our floor! It was a great escape. Many good restaurants to walk to. Just a short ride to two of our very favorite food places, Niedlov’s Bakery and Main Street Meats.

Beautiful, clean hotel conveniently located in the downtown area. Easy walk to discovery children’s museum and Tennessee aquarium. Staff was friendly and always ready to assist with recommendations to local attractions and restaurants. We did choose to eat at hotel for dinner and breakfast. They offered great healthy options for children.