Guest User
August 21, 2024
This review covers just the restaurant as we were not staying at the hotel. The initial service was good as we arrived at 7pm and were one of only two tables in the restaurant being served. The food was great and the service was prompt. However, as the restaurant began to fill up, our waiter seemed to abandon us in favour of serving all the other tables instead. Having finished our main courses at around 8pm, our plates were never cleared before we decided to leave at after 8.30pm. The extraordinary thing was that the waiter was seating other diners, taking their orders, serving their meals and clearing their plates while walking past our table where it was obvious we had finished our meal and were ready for the next course. It was almost that, after having served us the main course, his job was done, or that he deliberately ignored us. The terrible service ruined what had initially seemed was going to be a lovely meal and evening. If the Hotel Macchi really wants to maintain its reputation as a luxury hotel-spa and restaurant, it should train its staff better.