Chatan Hotels with Pools

The hotel is located in the center of American Village, surrounded by colorful buildings, beautiful beaches, nice restaurants, convenient stores, and shopping centers. The staff members are very friendly and helpful. A highlight of the stay is the breakfast, where you can enjoy traditional Okinawan food. It is definitely a must-try!

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

Beautiful place! Staff were friendly and accommodating. First experience with a 5 star hotel and it was amazing! Situated right beside American Village and there were many places to just walk or cycle around and explore. Staff even helped with making a taxi booking since we had an early flight. Thank you Hilton for making the last lap of our Japan trip a memorable one! Oh and breakfast buffet was good! Wished that the items changed around but not complaining since the food was of top quality!

Okinawa for the first time in 13 years, beach tower for the first time in 13 years The room is large, the hot springs are very satisfied with the facilities and location such as a heated pool, but ... I was disappointed with the response at check-in. Arrived at the hotel at 16:00 after sightseeing, the lobby was full of people waiting for the reception, and I couldn't be guided at the entrance, so I searched for the staff on this side and told him that I wanted to accept it. Then, I was given a number tag saying, ”We accept it in order, so please wait with this number.” .. When 50 minutes have passed, I look for the staff again and check how long it will take, and he said, ”I can't understand the time. It takes time to confirm because there is a confirmation of the coupon.” Change the question and I ”How long are there waiting?” Staff ”Please wait .. There are 9 more groups in front of you.” I ”How long is it taking for one group?” Staff ”About 15 minutes” Me ”Does it take more than 90 minutes !?” (I don't have a calculation (; ^_^) Staff ”Yes” I'm surprised and can't speak. .. I've already waited for 50 minutes, but more than 90 minutes? ?? ?? I know I can definitely wait for more than 30 minutes If so, there may be a way to guide you in advance, or to leave your luggage first and put it in a hot spring or pool ... I was angry at this response from the first day. Also two months ago Despite his appointment, he said, ”I upgraded to a room above one for free because it will be a very popular room.” I thanked you, but when I went to the room The door is half open? I can hear people's voices from inside. I was surprised to see the cleaner 々. Isn't it an upgrade or a staff reception mistake? I was convinced. The view is not good if it is a family room. I would like to review the system at check-in and review the education of the staff.

We stayed for one night at DoubleTree by Hilton. Upon check-in, we were welcomed by the signature DoubleTree chocolate cookie. It was declious but unforunately, not really warm. We booked a terrace room with sea view and it was large and very comfortable. The package we booked came with a 90-minute buffet dinner at Hilton Hotel, which was scrumptious and we got to try many signature Okinawan dishes. As a DoubeTree guest, we could only use the facilities in Hilton and we joint their sunset yoga class. The instructor was very friendly. It was conducted in Japanese, but body language matters the most in terms of sprots. Believe it or not? It was my first time trying yoga and the experience was pleasant in general. We also tried their buffet breakfast. The range of selection for food was wide and I recalled that they even had soft serve. The quality was good and worth trying. There was also a Lawson convenience store around the corner and the hotel was very conveniently to the seaside. If I have to pick on one thing about the hotel, I hope that there will be more activities for hotel guests to join and there could be counters selling desserts like sliced cakes for hotel guests :-) All in all, I really enjoyed my stay at DoubleTree and will definitely join again!

Together with my husband and daughter, we stayed 1 week in this beautiful hotel. It just opened last April 2021. Everything was perfect. We are very thankful to the owner and all the staff. They were very professional, kind and really helpful. Victor, Yumi, Olivier, Oscar and Anca were always there to make sure everything is okay during our stay. They gave us delicious croissants with coffee and drinks for breakfast even though it was not mentioned during our reservation. All the rooms come with an ocean view. The sunset from the room is spectacular and very romantic. All we want to do as soon as we wake up is to open the curtains and enjoy the sea view. The room is charming with a tatami-like floor. The bathroom is spacious. Internet is very reliable. The swimming pool on the rooftop offers a panoramic view. The hotel is in a quiet, family-friendly area and just 15mins walk from American village where you can do the shopping and find a lot of restaurants. Thank you for the wonderful experience. We will never forget our sejour and definitely will see you again soon.

My three-nite stay was amazing! The room was very clean, comfortable and had all the amenities of a luxury hotel, all with a beautiful ocean view. Along with the breakfast which was included in my plan, they had afternoon tea service, which I unfortunately missed, and the happy hour was a wonderful surprise. The red and white wine selections were splendid, along with the yummy appetizers. To top it off, the friendly, hotel staff was excellent, especially Ms. Rodriguez who is bilingual and a true asset to this beautiful hotel.

A very good hotel. A family of 7 also found the room very large. There is a washing machine and dryer provided, which is a very important package for us with 3 children in Okinawa for 8 days. There are many restaurants nearby, and it is also very close to the American Village. For lunch and dinner, you don't have to worry about not being able to find a table/or having to wait for a long time. The swimming pool on 10/F is a good place to check in in the afternoon and evening. Children also like it very much. The hotel provides us with 2 parking spaces. If you come as a family, it is very convenient to have 2 cars.

With a stay at this villa in Chatan, you'll be within a 5-minute drive of American Village and Okinawa Arena. This villa is 3.1 mi (4.9 km) from Kadena Air Base and 9.4 mi (15.1 km) from Kokusai Dori.Make yourself comfortable in this air-conditioned villa, which features a private pool and a Smart TV. A kitchen is outfitted with a full-sized refrigerator/freezer, a microwave, and a dishwasher. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include an electric kettle and a washing machine.