Chatan Hotels with Gym

The hotel is located in the center of American Village, surrounded by colorful buildings, beautiful beaches, nice restaurants, convenient stores, and shopping centers. The staff members are very friendly and helpful. A highlight of the stay is the breakfast, where you can enjoy traditional Okinawan food. It is definitely a must-try!

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

The Hotel is in a walking distance to American Village (~10 minutes). Hotel provided free “Golf car” service between hotel and American village, in the afternoon. There is also another free golf car service, guess this is cooperated by all hotels in the area, see the timetable attached. Room is big and clean.

Nicely located in Chatan Beach with AEON mall next to it and American village within walking distance. Rooms are well kept considering the older design. Good bed to sleep on. Also free milk and diapers for babies.

The hotel is just a few minutes drive away from American Village and has free parking space for guests. We had two rooms, both clean and neat, with all the necessary amenities. The staff was friendly and helpful and provided 24hr reception service. Overall, good value for money.

The hotel room is very big compared with other hotel in japan. The balcony is big and the beach view there is nice. I like the design of the room as the bath tub and the toilet are separate. The room location is good, it is in the centre of American Village, you can visit there easily, the night view of the Village is also great.

The location is very close to the American Village. The hotel has all the facilities. The rooms are clean and tidy. The stay is very comfortable. You can go to Sunset Beach nearby. It is recommended that large families with children stay in a suite. I will stay here again next time!