The Ritz-Carlton, Charlotte

When you go, PLEASE coordinate your stay with guest relations expert Joeey Stewart. Joeey is absolutely amazing at curating your stay and makes it most pleasurable. Aside from the awesome Joeey, the bed is comfy, food is great and location is a 10!

The Punch Room was a great find. I was in Charlotte for a night and ended up here after the Jazz venue I was initially looking for was closed. The service was excellent, the food, drinks, decor, city views and atmosphere was top notch. Highly recommend.

Once again, the Ritz sets the bar when it comes to exquisite experiences. Our server was simply extraordinary in every way. It was Vicki's 70th and we got stuck in Charlotte, not making it to NYC for her celebration (flight cancelation). She totally made up for it and created an experience for us that was unforgettable. Champagne toast, excellent wine suggestions and fabulous food, thanks to the incredible chefs in the kitchen; perfectly cooked/seasoned filet for Vicki, spectacular sea bass preparation for me. Thank you to everyone at the Ritz for making our evening special after we were unable to complete our trip the way we had planned. Sincerely appreciated. PS - Best bread in the universe!!

Ya there are reasons people stay here and I know what they are ... none of them come close to being worth spending time you'll never get back at this pretentious stuffy anti-social building. If you're into networking it's the opposite. Everything here is a big deal...I do mean everything. The staff don't know how to act & behave like everything they do is a magic trick or requires some esoteric insight. Some of the dumbest people I've ever seen. I've been to many other ritz carlton's and haven't seen one like this. If someone covered my stay here I would out-of-pocket go somewhere else, it's that bad. If you must go check it out because of the location and it being the only 5 star rated hotel in the city ...If you must get it out of your system go only one night and get the hell out . It's sad there are places like this ...There didn't used to be.

It’s not like any Ritz I have stayed before. Staff nice but it’s more like an upscale Marriot not RC. Had to wait in lobby 7 hours for a room, which while waiting no accommodations. Room was ok not really very pretty just felt more Marriot. Dining is not all that. Service doesn’t have the same language, no turn down service offered, room was pitch black upon arrival had to call front desk to figure out how to turn on lamps

Staff were very friendly and professional but significantly under supported in FTEs and supplies/materials/food. The facility is in need of major renovation due to outdated, uncomfortable, and dirty furniture in the lounging areas and floors. The Punch, a well-appointed speakeasy on the 15th floor, was a nice retreat from the dilapidated rooms and main lobbies...definitely worth a visit. I wouldn't recommend nor will I be staying again.

Love visiting the spa at the Ritz the employees are very nice. I really liked my massage though the room was pretty cold. And unfortunately I was dissatisfied with my facial. She was very nice but I felt as though my skin looked worse afterwards and it wasn’t anything special, I suggest asking if extractions are wanted beforehand.

The team at the Charlotte location went ABOVE and beyond for us. We missed our connecting flight to Jamaica and ended up stuck for a full day in Charlotte. Their team took amazing care of us and even gifted us some water bottles to take with us on our trip! They felt our stress and did everything to alleviate it. Truly a Ritz experience through and through

DO NOT STAY HERE. I am typically a huge fan of Ritz Carlton hotels and have stayed at them all over the world. Never once have I experienced the horrific level of service and lack of consideration that I got at the Ritz Calrton Charlotte. We pre paid and booked a room with 2 beds weeks in advanced, after a long day of travel we check in at 11pm and go to our room to find only a single bed. When we go down to tell them of the mistake they actually already knew we didn't get the room we reserved and could do nothing about it. They didn't offer us any discounts or any solutions at all, it was either sleep on the pull out couch or move to another hotel. They had zero sympathy for us and didn't even have the pull out couch made up. We even booked this through American Express Fine Hotels and Resorts and they couldn't do anything to help either. Morale of the story, not worth the price. Service is horrible and unreliable. Stay anywhere else in Charlotte.