Top 5-Star Hotels in Changsha

This is a 5-star hotel from the 1990s. The decoration is old now, but the service is good. This is my second stay. I have to complain about the deposit mechanism. Many hotels at home and abroad do not require it now, but Tongcheng still uses it. In addition, the carpet in the room can be deeply cleaned. The soles of the disposable shoes I stayed in for 4 nights were very dirty.

The room is a bit old, and the signs of repair are a bit obvious, but the hygiene is very good and the linens are very clean. The service is in place, and the front desk and room service staff are very friendly and enthusiastic. The location is good, and it is a ten-minute walk from Yingbin Road and Furong Square subway stations. There is a heated swimming pool. A small suggestion is not to fry so many eggs in advance for breakfast, because they are too cold when you take them, and they don't respond when you want to heat them up. And if they can be renovated, it will be more worthy of the five-star rating. Overall, I am satisfied.

Checked in on Sat 28th before my fiancé to arrange some things like wedding flowers, decorations etc. Katrina at reception was absolutely fantastic. She followed up on the requests I had and verified the Trip.com staff information which was sent earlier. She was extremely friendly, kind, thoughtful, diligent, and professional - a real asset to IHG. She took care of everything. She arranged the decorations to be done after we left for marriage registration so when I got back it would all be ready for my wife. The facilities and service like the 1st floor all day dining restaurant, the Sky27 bar and Intercontinental club on the 27th floor, were wonderful. The Latin band (Cuban / Colombian duo) were magnificent and quite friendly ✊ Breakfast boxes were arranged for our early departure on 31st. The taxi was ordered and promptly arrived ahead of time to collect us. Hotel staff checked if I was an IHG member and applied my discounts where relevant. Breakfast buffet and all day a La carte dining was wonderful. Shopping mall access through the hotel lobby is easily accessible and quite convenient. All in all, it was a marvellous few days at Intercontinental Changsha.

Before our arrival the hotel staff called to confirm our stay. Thereafter they contacted via WeChat to ask if we needed any help, they recommended places to eat and sites to visit. They were super helpful. The room was very spacious and comfortable.

It’s conveniently located next to Huangxing Street, only 5-10min walk away. The location is also central to almost all of the famous streets. Very good 5star hotel , rooms are big.

Changsha Atour S Hotel staff provide excellent customer services. Special compliment to the team lead ”跳跳魚” who has made extra effort to help us with our big luggages and accompanied us to wait for taxi along the road side. She even reminded the 2 taxi drivers of our airport terminal to ensure that there was no confusion regarding transportation. By taking extra steps to ensure comfort and safety, “跳跳魚” exemplified empathy, making us feel valued and cared for. A big thumb up for her!

The service of this W hotel in Changsha is one of the best which I visited the same group in Hong Kong or other Asian countries before. Rooms is very modern and good decide for User friendly. The location is also very excellent as shopping and restaurant inside the same building which is good as usual

We stayed at the Kempinski for two nights and were pleasantly surprised when they upgraded our room to a higher category upon arrival. The room had a bath and all the necessary amenities. The staff was friendly and welcoming, although there were some language challenges. They made an effort to help with translation apps when needed. The room service was expensive, even for local Chinese cuisine. If you order food from outside, you have to pick it up in the lobby as they don't offer room delivery. The lobby restroom was dirty and needs improvement. Overall, it was a pleasant stay with the unexpected room upgrade and friendly staff. 👍

This is a glorified 4 star hotel. Other than the location, you will be disappointed with the overall hotel experience. It lacks the attention to detail to be a true 5 star hotel experience. A couple of examples; non-smoking rooms being ruined by smokers, the rainforest shower (top mounted shower head) didn’t work and was just an unpleasant drizzle, air-conditioning that just had a mind of its own with no ability to adjust to desired temperature, the bed being somehow both firm and soft. If you are accustomed to chain hotels, then the attention to detail at the Niccolo is missing!

The room is very clean and the aroma is very comfortable. The decoration style is simple, and the overall quality of the service personnel is also very high. Whether it is cleaning or checking in, everything is very smooth and comfortable. The service attitude is even better!! I left something at the hotel, called to verify the situation, and quickly mailed it. Thank you so much!