ChinaUSANA
September 27, 2024
The user experience of this stay was very, very poor. According to the address displayed by China Railway Apartment on Ctrip, the location found on Ctrip's online map and Amap is about 500 meters away from Changsha South Railway Station, so the guest chose to book this China Railway Apartment. When the customer walked out of Changsha South Railway Station, he tried to walk to the China Railway Apartment according to the hotel address navigation displayed on Ctrip (thinking it was only 500 meters away), but found that there was no hotel at the corresponding address. After contacting the phone number of China Railway Apartment and adding each other on WeChat, the hotel sent me the address of the actual apartment I wanted to stay in, which was 1.5 kilometers away. The guest had a large suitcase and had to take a taxi to the new location. It has caused a lot of inconvenience and trouble to the guests. I don’t know whether the responsible party is China Railway Hotel, Navigation Map, or the Ctrip platform?
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