Courtyard Phoenix Chandler/Fashion Center

The staff offers friendly service, and the location is convenient for accessing medical facilities, restaurants, and a mall. Guests appreciated the comfortable, clean rooms with cozy beds, though some desired their own pillows.

I usually enjoy staying at the Courtyards for business trips but this one wasn’t the best. That said, it was better than the Fairfield that is connected to it next door. The Check in process - we arrived late (around midnight to find no one at the front desk with a sign that directed us to walk over to the Fairfield next door to check in. Not ideal since we were extremely tired but so be it. I guess the staff does double duty at that time of day. However, when we got to the Fairfield we were instructed by the person at the front desk that she was in training and needed to wait for her trainer to come back over from the Courtyard to check us in and asked us to have a seat. We requested instead that she go get her trainer to check us in which she did. Room - was decent and has everything you’d need including fridge, coffee maker and microwave. However, the Bathroom is outdated and has very low shower pressure. The full service Marriott down the street was significantly nicer and where I’d choose to stay next time.

The place was quiet it served it's purpose.