brambama
January 30, 2025
Definitely located in the perfect location, near shopping malls and public transport. Room looks old, with not many amenities inside eventhough i booked their executive room. I also had a problem with the Aircon in my room, very very hot, and unfortunately the phone is not available so we need to chat on their whatsapp if we need something, but it took a veryyy long time for them to response (took around 20-30mins for them to reply my message), wait for the technician that never coming. I need to go down to the lobby to directly complain to them and speeding the process.. at last they decide to move me to another room.
They need to improve for their speed to resolve any complains for the guess, at least if your telephone not working, there should be someone stand by for 24/7 on your whatsapp number so we not need to wait loooooong time to get a response.
Positive side, their staff are very friendly, and quite various options for the breakfast buffet.