208 Gov. M. Roa St, Cebu City, Cebu, 6000, PhilippinesView Hotel Details
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Pillows Hotel Cebu Guest Reviews
4.2/5
Very Good
377 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.3
Cleanliness4.3
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All reviews(377)
Positive reviews(359)
Reviews with photos/video(112)
Delicious breakfast(42)
Great value for money(34)
Convenient location(33)
Perfect for business trips(20)
Large rooms(19)
Located downtown(17)
Comfortable bed(16)
Too many mosquitoes(11)
Negative reviews(18)
Guest User
Standard Double Room
Stayed in Feb 2025
Family
1 review
5.0/5
Outstanding
Posted on Mar 4, 2025
I love their services they are so kind and entertaining. Thank you so much! Next time again i will booked again.
Response from Property: Dear Valued Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our services and found our team accommodating and entertaining. It would be our pleasure to welcome you back on your next visit!Best regards,Pillows Hotel Team
Anonymous User
Standard Double Room
Stayed in Jan 2025
Couples
2 review
4.2/5
Very Good
Posted on Mar 1, 2025
Hotel is clean,rooms lobby, but flooring and bathroom tiles are dark colors that makes the room dark with limited lightings - staff are friendly and helpful , very good location 👍👍👍
Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We’re delighted to hear that you found our hotel clean and our staff friendly and helpful. Our team strives to provide excellent service, and it’s great to know that our location added to your convenience.We appreciate your comments regarding the room lighting and tile colors. Your insights are valuable, and we will take them into consideration as we continuously work to enhance our guests’ experience.We hope to welcome you back for an even better stay in the future!Best regards,Pillows Hotel Team
Richelle Aguado
Superior Room 2 Single bed
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 27, 2025
We recently stayed at this hotel in Cebu and had a wonderful experience. The place is impeccably clean, and its location in the city makes it very convenient with easy access to key spots. The staff are incredibly accommodating, always ready to assist with a smile. Best of all, the rates are very affordable compared to other hotels in the area. Highly recommended for anyone looking for comfort, convenience, and value for money!"
Response from Property: Dear Richelle,Thank you so much for your glowing review! We're delighted to hear that you enjoyed our clean facilities, convenient location, and, most importantly, the friendly service from our team. Knowing that you found great value in your stay truly means a lot to us. Your recommendation is the best compliment we could receive, and we look forward to welcoming you back on your next visit to Cebu!Best regards,Pillows Hotel Team
Zinzan George
Superior Room 2 Single bed
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 8, 2025
We checked into Pillows hotel on the 24th Dec 2024. The staff is very friendly and helpful. They directed us to to the restaurants and how to get to the bus terminals. We checked out on the 25th Dec. We stayed in the standard room and it was everything you need and the price you pay is worth more than you get. They also have a gym on the 7th floor.
Very safe area to walk around at night as well.
I rebooked again to stay in the deluxe suit from the 6 - 8 Jan 2025 and my word was i blown away. The room is massive, large bathroom. Plenty of space. The bed is 10/10 and even the pillows were supper
comfortable. They also have free water outside every room from the filtration water dispenser.
Response from Property: Dear Zinzan,Thank you for sharing such a detailed and glowing review of your experience at Pillows Hotel Cebu! We’re thrilled to hear that our friendly and helpful staff, safe location, and facilities made your stay enjoyable. It’s great to know that you found value in your standard room and even more so in the deluxe suite during your return stay.Your kind words about the spacious rooms, comfortable bed and pillows, and convenient water dispensers mean a lot to us. We strive to create a relaxing and memorable experience for all our guests, and it’s wonderful to know we exceeded your expectations.We look forward to hosting you again in the future for another fantastic stay!Best regards,Pillows Hotel Team
Guest User
Superior Room 2 Single bed
Stayed in Dec 2024
Family
15 review
4.7/5
Amazing
Posted on Jan 7, 2025
This is our first time to check-in in this hotel and our experience was great. The room is huge and clean. I can say that the owner is generous enough to offer an affordable room with breakfast. In addition, the staff were friendly. The netflix is a plus, we really enjoy watching our favorite Korean series. It feels like we are just at home. Thank you. We'll book again next week.
Response from Property: Dear Valued Guest,Thank you for choosing Pillows Hotel Cebu for your first stay and for sharing such a heartwarming review! We’re delighted to hear that you had a great experience and appreciated the spacious and clean rooms, as well as the value of our affordable rates with breakfast.It’s wonderful to know that you enjoyed the Netflix feature and felt at home while watching your favorite Korean series. We’re also thrilled that our friendly staff contributed to making your stay memorable.We look forward to welcoming you back next week for another enjoyable and relaxing stay!Best regards,Pillows Hotel Team
Guest User
Superior Room 2 Single bed
Stayed in Dec 2024
Family
1 review
3.2/5
Posted on Feb 3, 2025
Location is very accessible. I loved the massage chair at the lobby, staffs are accomodating. Its a good place to choose when your in the city.
Response from Property: Dear Valued Guest,Thank you for your kind words! We're delighted to hear that you appreciated our accessible location and the massage chair at the lobby. Our team strives to provide a warm and accommodating experience, and we're glad you felt that during your stay. We look forward to welcoming you back on your next visit to the city!Best regards,Pillows Hotel Team
Guest User
Standard Double Room
Stayed in Dec 2024
Couples
4 review
4.0/5
Very Good
Posted on Jan 9, 2025
Our stay was nice. They have good services and the place was accessible too. Thank you
Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay and appreciated our good services and convenient location. It’s always our goal to provide a pleasant experience for our guests.We look forward to welcoming you back to Pillows Hotel Cebu in the future.Best regards,Pillows Hotel Team
Yukaaaa12345
Superior Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 27, 2024
Our first night in Cebu was truly an unforgettable experience! From the moment we arrived, everything exceeded our expectations. The atmosphere was vibrant and full of life, making us feel immediately immersed in the local charm. What stood out the most, however, was the incredible hospitality of the staff. Each person we encountered was so warm, friendly, and attentive, ensuring that we felt welcomed and comfortable throughout the evening. Their kindness and professionalism added a special touch to our stay, making it even more enjoyable. We couldn’t have asked for a better start to our time in Cebu!
Stephbasilio
Superior Room 2 Single bed
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Dec 2, 2024
I wasn’t expecting this kind of room for its price, it’s very spacious, malinis, the room was too stunning and mababait yung mga staff. Highly recommended! 🩷
Fulgencio Pol
Standard Double Room
Stayed in Oct 2024
Solo travelers
59 review
4.5/5
Great
Posted on Nov 6, 2024
I been staying this hotel everytime I came to cebu for my visit as its very close to facilities I need plus the staff are very polite and very helpful, they have parking space, the food is ok few plate selection, good spacious room, they have 2 single bed but just attached them together to make it bigger the bathroom this time was very small I cannot even set properly on the toilet due to wall divider for the shower, water is provided in room and despenser in the hallway for a refill. This time I'm a bet dissappointed as they don't have a pillow cases available, I said it can be follow later but when I return about 5 pm still no pillow case so I ask them to get me a sheet to cover temporary so I can rest It came arround 7:30 pm as they explain that the laundry contractor has been delay, I think they should look into it for proper stock and better service. the bed is firm and comfortable. I might thinking to look another places next time
Response from Property: Dear Fulgencio,Thank you for your continued trust in Pillows Hotel and for sharing your detailed feedback. We’re glad to hear that you appreciate our convenient location, polite and helpful staff, spacious rooms, and the amenities we offer. We apologize for the inconvenience regarding the pillowcases and the delay in delivering them, as well as the issue with the bathroom size. Your comments are valuable to us, and we will address these areas to improve our service and ensure a better experience for future stays. We hope to welcome you again and provide you with an even better stay.Warm regards,Pillows Hotel Team
Guest User
Superior Room 2 Single bed
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 18, 2024
It was a pleasant experience at a reasonable price. The staff were friendly and polite. The room was clean and comfortable. Definitely worth it for the price!
HELLO00
Superior Room 2 Single bed
Stayed in Sep 2024
Couples
25 review
5.0/5
Outstanding
Posted on Oct 26, 2024
Things I enjoyed here on this hotel:
1. Near Cafes, hospitals, pharmacies, spa & laundry shop.
2. Breakfast is included. The breakfast & other food are my faves. Affordable but quality.
3. Staff are pleasing & approachable.
4. parking are available.
5. fast wifi
This to improve:
The lights on our room are more on accent light, there was no main ceiling light. It tends to dim the mood as well.
OVERALL: HIGHLY RECOMMENDED 💯
Response from Property: Dear Hellooo,Thank you so much for your detailed review! We’re thrilled to hear that you enjoyed our location, breakfast, food, and friendly staff. We’re also glad you found our parking and Wi-Fi to your liking. We appreciate your feedback regarding the lighting in the room, and we will certainly consider it as we work to enhance our guests' comfort. Thank you for highly recommending us, and we look forward to welcoming you back soon!Warm regards,Pillows Hotel Team
Hussain Aanis
Standard Double Room
Stayed in Sep 2024
Travel with friends
23 review
2.7/5
Posted on Oct 24, 2024
Staff are very helpful and attentive. Location is convenient. Only shower gel and shampoo is available in the room other things like toilet paper, dental kit everything need to buy from the hotel. Iron board need to book 150 Piso for 24 hour. Breakfast is very limited but it’s all day breakfast.
Recommended for a short stay.
Response from Property: Dear Hussain,Thank you for your feedback! We’re pleased to hear that our staff were helpful and attentive, and that you found our location convenient. We appreciate your comments regarding the amenities and breakfast options, and will review these areas to improve our guests’ experience. We value your recommendation for short stays, and we hope to welcome you back soon!Warm regards,Pillows Hotel Team
Carlos Miguel Bautista
Superior Room 2 Single bed
Stayed in Sep 2024
Business travelers
3 review
4.5/5
Great
Posted on Nov 8, 2024
Love this hotel its clean and has good service as well. Only problem is the location and if your walking back at night the location is quite dim but the hotel as a whole is excellent and i love their fluffy pillows as well......
Response from Property: Dear Carlos Miguel, Thank you for your kind feedback! We’re delighted to hear that you enjoyed our clean facilities, excellent service, and fluffy pillows. We understand your concern about the lighting around the area at night. Please rest assured that while the surroundings may be a bit dim, the hotel is in a safe and secure location. We take our guests' safety seriously, and we are always ready to assist you, ensuring a comfortable and secure stay. We look forward to welcoming you back soon!Warm regards,Pillows Hotel Team
lou lyn
Superior Room 2 Single bed
Stayed in Sep 2024
Solo travelers
4 review
4.5/5
Great
Posted on Oct 7, 2024
All day breakfast is very convenient plus the hotel is well within budget even if it is booked without prior planning.