Guest User
March 9, 2023
I prefer to start with the less than satisfactory and build on what we can. First, upon entering the room I turned on the tv as we have a little one and her entertainment is paramount for everyone to have a good day. Well, the tv had problems, it could not pickup a simple station and unless you gave it a shake, there was no video feed from the cable box. Upon further inspection, the HDMI input on the tv looked to be rusted. At the reservation, it was made for my immediate family, less minute changes included a guest, my sister-in-law. The front desk was made aware and they said that additional breakfast (made for 2, now would be 3 if all of us took part) at the end of a 5 day reservation, we were welcomed with a p4750 bill for the 3rd breakfast. While I would have had no issue with the additional guest, that is not how it was explained and in fact, I never had breakfast with the family, instead I had morning coffee every morning down the street. So I did not anticipate such an expense on check out. Now the important issue: At the time of this review, we are 3 days removed from our stay. My daughter participated at the beach, building sand castles, and just playing in the sand as a 3 year old would. My daughter developed terrible itching in her private areas on the 2nd day of our 5 day stay. IT IS STILL ONGOING as we will search for LOCAL medical attention for her. DO NOT PARTICIPATE IN BEACH/SAND activities, this is a known issue apparently and NO ONE has a medical solution in Santa Fe. As for the good, the hotel was clean, the views were nice and the staff, with the exception of surprise fees, were very nice, friendly, and professional. Do I think it was worth the stay? Tough to say, it is a nice place, but if that sand issue is not corrected, I would not stay here again.