Pillows Hotel Cebu

The hot water was not working.

Roaches, Roaches & more roaches. I wouldn’t recommend them at all, it’s sad because the staff is great but the management is terrible. My first night there I dropped my bags in the room & left for the day. When I returned in the evening I found a few small live roaches on the side table near the bed. I was shocked & displeased but I didn’t make a big deal about it. But as the night progressed what I thought was a few baby roaches turned into a full blown roach infestation. They were in the sink, on the walls, on the curtains, on the floor, in the closet, & even in the bed. I was mortified to see just how many kept coming. I felt like I was in a roach motel. I took pictures to show the front desk. They couldn’t have known about this roach problem, if so why would they put me in that room? When I told the lady at the front desk she was apologetic & said there have been complaints by other guests of roaches…WHAT? So why would you put a guest in that room? To make things worse she said there were no more rooms that I could move into but she would try to move me in the morning. She said she would spray roach killer in the room. She sprayed around the bed, in the bathroom, along the walls & floors. So now I have roaches and toxic fumes in the room I am paying to sleep in. She left & more roaches appeared so I asked to keep a can of roach spray as it was my only weapon against this roach army that lived in the room. My night was spent killing roaches & making sure they didn’t get into my bags so I wouldn’t take an infestation home. I was slept deprived & paranoid the whole night. When I did get the courage the get into the bed around 2am I found that the sheets were dirty in multiple places. Roaches & dirty sheets! I put on a long sleeve shirt & pants to not touch the dirty spots on the bed with my bare skin. I left all the lights on so I could see any roaches. eventually I couldn’t stay awake any longer & I fell asleep only to be woken up to 2 roaches on bed. I screamed & tossed the covers over them, i later found & killed them. That was the worse night I have ever spent in a hotel. The next morning I asked to speak to the manager who “wasn’t available”. The front desk staff offered to change my room. My trip was prepaid through a 3rd party vendor so if I left I would lose all my money. That’s the only reason why I did not walk out of that hotel. Thankfully the new room was roach free or at least I pray it was. At the end of my stay I asked for the manager again & was told the same “not available”. I asked for a refund of my first night. I thought that was the least they could do after the traumatic night I had in their infested room but I was told that the manager said no over the phone. The manager never even took the time to speak to me. The front desk lady said she was only able to refund me the $1.50 iron rental fee & that was their compensation for what happened to me. It’s a shame that the management of this hotel is so strict on the refund policy but not strict on cleanliness & sanitation standards for their guests’ rooms. I would not recommend this hotel to my worse enemy.

Really like the atmosphere of the hotel. The water dispenser in our floor is nice. Good for the environment.