Hotels near Broken Bag, Cebu

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

Great city view. Room size is above average meaning bigger than other deluxe Seda rooms we’ve been to. Misto resto is with a great view but it can be easily get full and refill takes time especially the bacon. There is direct access to the Mall which is a good thing however there is not much yet in the Central Block Mall but the basics are there. It could have been 5 star if not for the front desk who called in the middle of the night 10:30pm. They interrupted our sleep for a mistake. We were asleep when they called to ask if we’re done with the iron and board which we previously requested but declined because there was no available. Other than that, it was a great 2N/3D. We’ll comeback when in town.

The position is perfect, just walking distance from IT patk where you can get all restaurants and goos night life. The hotel is very nice, clean and new, rooms are though a bit old style and would need renovation.

At first, my partner and I were in the hotel for a few days and the service was great. We then had a trip planned outside of Cebu City for a few days, We heard that Quest also had apartments so we talked to the staff in the business office about renting an apartment for 9 days when we returned. The apartment was spacious, clean and comfortable, The housekeeping staff was pleasant and very accommodating. In fact, our entire experience with everyone, from the business office to the front desk, waiters, doorman, housekeeping, etc. was all positive. If we return to Cebu again, as we hope to do so, we will definitely put Quest Residences on the top of our list.

Our view from the room was really nice. But renovation can really be helpful in making it more comfortable. One thing the I dont like is how you open the bathroom door. It will slam on the legs of someone using the toilet lol maybe it is just our room.

We stayed at the Mandarin Plaza for 3 nights at the end of our trip to Philippines. We booked two rooms and they were on the 16th floor. The views were great and it was very quiet. Beds were comfortable and the rooms were really clean. A lot of the TV channels were not working so we were limited in what we could watch however the wifi was sufficient and we could utilise our phones for entertainment. Breakfast was good however a little expensive if it is not included in your room. We paid an extra 1000php per night for an extra trundle bed and then an extra 50% of the room rate for late checkout of 6pm due to a late airport departure. The staff were very lovely and accommodating. Location is very close to the Ayala Centre and we walked there in less than 5 minutes.

The location is walking distance to Ayalla mall which is very convenient. the room was generally clean but the furnitures are a bit old and stained, it looked dirty. The room that i was given had a connecting door to another room which was occupied by others. I could hear their voices clearly when they are talking and laughing. I did not feel comfortable having that comnecting door, but since i was only staying for 1night, i did not ask to be transferred. I just felt like they should have told me before giving me that room. Those who plan to book here, if you are not comfortable having connecting doors to another room, better ask before checkin. Its really annoying when they think its ok.

Booked this hotel because it’s location is very prime. Right beside it is the Ayala Center Cebu Mall which is very convenient for shopping. Also, Landers is also 5-6 minutes walk. Check in was a breeze, though I had to wait for 30 minutes for my room to be prepped. I was pleased with them adhering tom my request: high floor with view, lots of pillows and room slippers. Bathrobes are not readily available but you can request one. The design of the room was dated but it was clean. Minor were small stain in the beddings. Only a telephone shower unlike majority of 3-4 star hotels that they have both telephone and rain showers. Also, the shampoo, body wash and conditioner are just in small bottles, prefer to have it in a dispenser. Towels are not that soft but not to hard. TV only has cable, no option to use the smart TV function. Cable channels are decent. Internet is also good. Pool was small. Breakfast selection was underwhelming for the price.

I must start with the most incredible aspect of our experience, which far exceeded expectations. We accidentally left over $1,000 USD in our hotel room safe when we checked out. We didn’t realize this until after we had arrived on Boracay. I didn’t expect to ever see that money again. Certainly, in the US, there’s no chance in hell I’m ever getting that money back. Nevertheless, when I called the Holiday Inn Cebu City, the staff seemed genuinely committed to finding the money and somehow getting it back to me. Once they found it, they called me back immediately and confirmed the amount in the safe. Then, for the better part of two days, the staff visited various Western Union offices in Cebu City to find someone that would exchange the notes into pesos, which they could then send to me via Western Union in the US. They finally found someone who could send all but $300 because those were the older $100 bills that most foreign money changers won’t touch. Oh well, I was more than excited to get most of my money back. I was quite happy to leave the remaining $300 as a tip for their super service. Then, after a couple more weeks, they contacted me and let me know they were able to convert the remaining $300 to pesos. Keep in mind that this is a country where the wage rate is significantly lower than the US and this was a material amount of money. The staff at the Holiday Inn Cebu City was so honest and so committed to excellent customer service that they went out of their way to get the rest of the money to me. This in itself made me a life time, loyal customer of this hotel. Now, beyond this particular amazing experience, the hotel is the perfect spot for tourists. The rooms are impeccably clean and modern, the breakfast buffet was the best we had in Asia, and the swimming pool had a great view and was well appointed. The location is perfect for tourists because lots of places are walking distance, like the Ayala Center. Hands down a memorable stay for a world traveler who’s been to every continent. I highly recommend this property!!

Hotel Elizabeth never disappoints us. It has a different atmosphere about it than the other hotels in Cebu. We've stayed 10 days in 2 of its locations and love the hotel so much, we didn't even go out and sitesee. Staff in Cebu & Baguio City know us & treat us like distinguished guests. Mall 3 minutes away. & for 15p you can catch jeepney 04L to SM city