City-in Hostel B&B

The hostel provides great service and the people are nice. Do not worry about the room amenities

Very good location for this hostel. I recommend if you’re visiting Catania and only need a place to sleep! The staffs are friendly and for the price it is worth it. Everything is walkable by distance, even to the airport is possible! Took me 55 minutes (I did it 5am in the morning, I don’t recommend doing it any other time of the day) as it might get busier..the pavements are okay but not the best for pedestrians

I stayed in that hostel for the first time for one night a week ago. I heard that there are bedbugs there, but I didn't see them, and the experience there seemed to be okay. I found bites on my neck in the morning, but I wasn't sure what they were from. I needed a place to stay for one night before my flight and went back there. the second night in this hostel was pretty horrible. the music was very loud and the workers there seemed to not really want to work in that place. AC was on very cold air all night and it was very cold. I opened my eyes to find large bed bugs covered in blood in and around the bed. Not the most pleasant experience. I got my money back, but as I read in the feedback, the bedbugs were there 4 months ago. The next room was treated for bed bugs. A few hours later and my body is covered in big red itchy spots.

Let me start by saying the place in a very central and convenient location and is very cute. It really is just as the pictures show. Infact, is so cute that although we planned to stay just one night the next morning we decided to stay a 2nd night. I love colors and I love mosaics, and this place is all about colors and mosaics. Full of beautiful and artsy designs, it really has a lot of character. It has a small internal courtyard and a large, very pretty kitchen for everybody to use. Even the air condition machine at the entrance is painted with different colors as to continue the design on that wall. Our orange bedroom upstairs was small but pretty, orange is my favorite color, so it was nice to be in a bright and colorful room. Like I said, I really liked the place itself and the environment. I chatted with some guests and the staff. On the way out, when I was at the door, I even remember telling them that I would write an excellent review about this place. Then, 3 days later, my horrific nightmare began. My neck felt very itchy and then, hours later, my arms and legs were extremely itchy too. It was a deep, relentless itch every second of the day and nothing could ease it. I had wheals in all of these areas. It was atrocious. I ended up in the emergency room and even there the doctors who examined me continued to tell me that my body was "devastated" by an "attack" of bed bugs. They prescribed me cortisone, antihistamine and a stomach protector to take for many days. Doctors also told me that bed bugs can take up to a week to show up on your body and many times you don't feel it when they bite you because they inject some sort of anesthetic (and I did further research which confirmed this) When I got home from the hospital I looked at the City-in reviews and immediately found many more reviews from other guests complaining about bed bugs, reviews before and after our stay, there were also reviews from years before ! I was so angry, they knew they had a bed bug problem yet they let people sleep in these rooms. Even though it had been almost a week since we left, I called them, I knew they would remember me from the conversations we had and because I had a crutch. I told the girl what happened to me and what I was going through because of the bed bugs they have in their hotel, she first tried to deny that they had that problem, so I told her to look at the reviews before and after our stay and people complained. I wanted our money back. She actually gave me another number to call after 4pm. I called that number several times and called the hotel back, but immediately after the 1st ring the line became busy or if they answered as soon as they recognized me they hung up. Also, they disabled the feature to write a review from the site where I booked it, that's why I'm writing here. I am more than extremely disappointed, I had a horrible and painful experience. I gave them many compliments, but when I called them after what happened to me, I d