Kararav
November 1, 2024
I recently stayed at Stolen Time Rendezvous as a solo traveler, having previously visited The BodyHoliday, a sister resort. Since it was advertised as solo traveler-friendly, I expected a similar experience, but unfortunately, this wasn’t the case. From the start, my stay was uncomfortable and fell far short of expectations for a solo traveler. Key Concerns During My Stay: • Solo Traveler Experience: Despite the resort’s advertisement as solo-traveler-friendly, the environment feels overwhelmingly catered to couples. Other guests even commented that the resort seems suited more for couples, making it awkward to feel included. I even had both guests and staff question why I would come alone, which left me feeling out of place and unwelcome. • Room Issues: My garden-view room was on the ground floor by a busy path, so I had to keep my curtains closed, leaving the room without natural light. Additionally, my toilet blocked multiple times, and despite waiting over an hour for maintenance, no one came. I ended up resolving it myself, which was not what I expected at a high-end resort. • Vegetarian Options: As a vegetarian, I found the dining options limited, with minimal accommodation for dietary preferences. Given the resort’s inclusive positioning, this was disappointing. • Premium Alcohol Availability: Though premium alcohol is advertised across the resort, it was only available at the champagne bar. This restriction was not communicated beforehand and didn’t match the resort’s promises. • Sparse Nightly Entertainment: Evening activities were limited, and as a solo traveler, I found it difficult to connect with others in such a couples-focused environment. The lack of a lively, engaging atmosphere left me feeling isolated, especially in the evenings. • Mosquitoes: I was constantly bitten by mosquitoes both in my room and throughout the resort. This severely impacted my comfort, as no effective measures seemed to be in place. • Service Experience and Upgrades: As a returning guest to the resort group, I expected a warm welcome, but my inquiries about an upgrade were dismissed by the concierge manager in a rude and unhelpful manner. Meanwhile, other guests informed me they had received complimentary upgrades. This inconsistent treatment felt particularly disappointing, given my loyalty to the group. After voicing these concerns with the management in person, I followed up with an email requesting a reasonable resolution. The response was an offer to transfer to The BodyHoliday, but at an extremely high cost, which I didn’t feel was fair considering the disruptions. I replied to the email with further concerns but never received a response, which added to my frustration. I am yet to receive a response and I am extremely disappointed my email has been disregarded. I feel my concerns fell on deaf ears. The lady I spoke to in person didn’t seem overly concerned by the issues I raised. In fact she laughed at some of the conce