Cardiff North

1st time at a P.I Social. Brilliant. Staff really friendly especially Sam on reception, and Mark and a young man from Newcastle in the dining room. Food was reasonable and delicious. Rooms as usual were clean....nice to have a window that opened. Highly recommend it. Tell the guy who cuts the grass to wait until 9am. Us oldies are still asleep at 8am!!

This hotel was really affordable considering we stayed Easter weekend. The location is a great base. The decor is fantastic, the room was spacious, clean and comfortable. The food and drink prices are brilliant. Free parking, little touches here and there that made the stay great were a little station near to the room entrance that had irons, ironing boards, tea, coffee and milk pods which saved you having to chase a staff member for. Vending machine with sweet treats and shops close by. The check is quite easy, but we were helped by Leanne, who was great. The downside is the breakfast service, although the food is of good quality and a great price, if you want a standard breakfast the queuing is not really what you want at the start of the day. If you love poached eggs, here's where we had an issue on both mornings luckily a wonderful member of the staff called Lucy saved the first morning by noticing I wasn't happy with the wait time and attitude of the chef. I have to give Lucy 5 stars she really cared about the customers. Unfortunately when I experienced the same issue the second morning the attitude of the chef and the poor customer service I received from the manager couldn't save the second day. This should have been a 5 star review but to start both my mornings on the trip this way really did disappoint

I arrived at the hotel, after a 5 hour drive from Leeds, at 2:15pm. When asked if my room was ready, i was abruptly informed by a memeber of staff (at reception) that check in was at 3pm or otherwise I had to pay £15 for early check-in! 45 mins early and she couldn't be bothered checking....just kept saying that it was company policy. So i wanted 45 mins in reception so I could check in. I have been coming to this hotel for nearly 10 years and I have never felt so unwelcome before. The check-in machines weren't working so that was another effort on her behalf. The room was the smallest one I have every stayed in. The shower was broke, the handwash was empty, the body wash bottle in the shower must have been filled with water cause it didnt smell or laver? The corridors smelt moldy and dirty and the breakfast had very limited choice. Overall..I will not be returning here again. Clearly this hotel is cutting costs with staff, food, product etc

We really enjoyed our stay at Premier Inn Cardiff North. The rooms are nice and very comfortable, it has easy parking and a great ground floor area with a restaurant etc. The staff are very friendly and go out of their way to help you. I would definitely recommend this hotel.

Lovely big room and good value. Great breakfast and good evening meal. The only reason for the deduction is the lack of hot water in the final morning of our stay. I know this was unavoidable but not what you expect when you've paid for your stay

I met a friend for dinner and the restaurant was lovely, we had great service from Sam who was very attentive. 10/10 service! Nothing was too much trouble. The food is always well presented, tasty and good value for money. Would definitely recommend.