Protea Hotels Hotels in Cape Town

The hotel was out of this world.The staff were friendly and extremely helpful .The hotel’s cleanliness was breathtaking .My room was nice and spacious The hotel bar has an outside are where you can chill and have a cocktail .The hotel also has a restaurant,you don’t have to order in or go out to eat because the food was very good .I cannot wait to be back and experience the pool area

I'm curious why Chinese tourists don't comment on Ctrip. I stayed for four nights and would like to share with you my objective experience of staying. The room is very small. Although the family room has been upgraded, there are two small beds in each of the two separate small rooms, which basically takes up the room space. The facilities are a bit old. Although the faucet and hardware are Hansgrohe, and the toilet is also a famous brand, they are still a bit old and cannot be compared with domestic hotels of the same price. After talking about the bad points, let’s talk about the highlights: the breakfast is very good, with a variety of varieties, and the service is in place. The restaurant is on the other side of the hotel, you need to pass through the Business School of the University of Cape Town, and you can see the Victoria Pier. The location is also very convenient: it is convenient for eating, shopping, and sightseeing. It feels like it is on the edge of the business district, suitable for walking and shopping.

The hotel in the nicest part of town truly feels like a home away from home. From the moment I walked in, I was warmly greeted by the manager on duty, Gideon, and the front desk representative, Shannold. They made me feel incredibly welcome. Kudos to these two gentleman!!! The rooms are spacious and well-appointed, and the hotel along with its surrounding amenities are fantastic. Without a doubt, this will be my go-to place to stay whenever I visit Cape Town.

I stayed in a one-bedroom apartment for two weeks. It was lovely and had everything you needed for a longer stay. The photos you see online are the same as the room itself. It was nice to have a balcony and let some fresh air in. The people at reception always had smiles on their faces, and so did the security staff at the front of the hotel. It is so nice to be greeted with a lovely hello and big smile from the staff each day. I used the hotel gym nearly every morning. It was small, but it served the purpose I wanted. As the apartment rooms are pretty big, I could also do a workout in my room. The breakfast was nice each day, and the service was amazing. I only drink herbal tea, and most places I go overseas do not have the tea I drink, so I bring my own. Each day, Goge knew I had my tea bag and would come and grab it from me every morning to make me a pot of tea, which was so sweet and lovely. My only suggestion is to have instructions on how to use the washing machine/dryer in each room as they are not all the same. Reception had instructions but I had a different model, so it was not applicable. I couldn’t quite figure out the dryer, so the lovely Dylan came and showed me how to use it to me and my colleague. As I was going to be at a conference all day, he came and removed my clothes from the dryer and folded them so they would not sit in the dyer all day, which was lovely of him. Overall, it was an excellent stay.

A few years ago, we just loved this little gem of a place, shall I say once upon a time! On arrival you keep on buzzing the gate and no response. Happened twice. Eventually you make use of your hooter to get the attention of reception. Please do not dare ask them why they don’t open the gate, you get told “you did not ring the bell”! At reception a lady came begging for a warmer blanket for her little one, the more she asked for one, the more the reception lady asked her did she not get a blanket? Quite embarrassing. The Wild Fig restaurant was very enjoyable. The Hotel room was beautiful. Sadly it had a terrible bad toilet spray/mouldy bathroom smell, so overwhelming and unbearable that one could not bare the smell for longer than a few seconds. It did not help much as the room was standing closed with no ventilation. One can only imagine how long it’s been like this. After a few minutes more, we decided to leave and cut this bad experience short, and find an alternative place to stay. On reporting our unsatisfactory experience to management the next day, it became even worse! After management had enough time to check on all the facts and call me back, the reception manager did not do so. Once again I had to telephone the reception manager, who in turn had this unacceptable tone of arrogance in her voice. After explaining to her how to check on all the facts, it was evident her lack of experience in this regard. I asked her for the Hotel manager at 4:20pm in the afternoon, I was told he had already left. After demanding to speak to the hotel manager, I eventually got a call from him this morning. Obviously he only heard his reception managers version, and already made up his mind how he was going to deal with this. I explained everything over again and asked him to please check all the facts properly before addressing the issue further. He said he would, but don’t hold your breath. My recommendation: Do not book here, as they do not live up to the standard this prestigious hotel once had!

I had a January 2024 conference at Stellenbosch Business School, and our Association gave a great rate at this hotel (only 1230 ZAR, including all taxes). At the current USD exchange rate, that was only $65. Because I didn't want to spend a lot of time commuting back and forth for those conference days, and because our conference also paid for the shuttle bus between the conference hotels and the conference venue, I decided to book this hotel for two nights. There are only a handful of written/detailed reviews in the past 4 years here on TA, and so I want to add mine here. (A note to Bonvoy members: Do note that you only get one ENC per 2 nights stayed. If in doubt, feel free to google ”Protea and ENC”...) Here are the pros: (1) The price is indeed cheap. (2) The staff is very kind. (3) The breakfast is good enough, with a few different kinds of sausages, a few different kinds of cereal, a few different kinds of bread/pastry, a few different kinds of fruit; and a couple different kinds of juice. (Bonvoy members: Platinum and above gets you free breakfast buffet.) (4) The on-site restaurant's 'a la carte' is OK enough if you're hungry, but I wouldn't have two dinners in a row there. The menu is not extensive, and also my pasta was a bit overcooked. (5) The room does have a small safe. Here are the cons: (1) Half of the hotel's rooms are just 15m from the highway. On a Sunday night, you're gonna hear a lot of road noise. It was the kind of noise that my earplugs couldn't block very well. If you scroll through the pictures here on TA, you'll see some pictures of that traffic. Those pictures are basically taken *from the room's window*. The cars are really that close! So if you are a light sleeper, and you care about sleep, this hotel is basically not for you. (2) Exactly half of the rooms are on the ground floor... meaning that just about any hoodlum could readily break the glass window of your room and enter if they wanted to. If that thought gives you anxiety, then I'd think twice before booking this hotel. (3) In the evening and late night (after ~9pm), I couldn't reach any front desk staff via the room's phone. (4) In the pictures, it looks like the room is carpeted. I don't think most of the room's are carpeted; my room #145 had a wood laminate floor, and it was pretty filthy. I mean, housekeeping doesn't appear to mop the floors very well, if at all. There are no slippers provided, so on Night #2, I put one of the bathroom towels on the floor and waddled/shimmied around on top of the towel to keep my feet clean. (5) I have Titanium Marriott status, and on Tuesday morning, they wouldn't grant me any kind of late check-out. I had to check out by 11am. They told me that there would be a 300 ZAR penalty per hour, if I checked out after that. (6) There's really nothing within walking distance; go ahead and take a look at the neighborhood in Google Maps, there's nothing to do or see if you have no car. (7) There are

The service is impeccable from the security gate to your suite. Friendly, efficient and professional staff. Excellent restaurant and breakfast. A very comfortable room. The room lacked cutlery and crockery. There was an AC in each part of the room but basic TV channels. The room also had a comfortable bed and great Eartherapy toiletries. A great stay overall.