Noordhoek Village Hotel

Excellent 5 star hotel . Very comfortable rooms with everything you need in good working order . Room 12 has poor wi fi reception and should be avoided . Reason for only 3 stars is only breakfast . We spent the long weekend there. Over a weekend you want to relax and recharge your batteries . Breakfast should be until 11h00 and not 10h00 . The waitress ,Rachel, informed us at entering the breakfast room at 09h45 ,that the kitchen closes in 10 minutes . At exactly 10h00 the gas fireplace was turned off ,while other guest were also still finishing their breakfast. We were not offered coffee on arrival and when we requested coffee at 10h10 we were informed that the KITCHEN IS CLOSED . I was surprised that you need a full kitchen to make coffee. I would suggest that breakfast is separated from accommodation tariff . That will give Rachel the motivation to improve her service for the sake of a tip. The poor service at breakfast spoiled our breakaway. Rest of personnel very kind and helpful at reception . Please try to improve breakfast timing and SERVICE. Kind regards Dr Johan Keyter

The hotel is nice, rooms good and breakfast good but a hot water issue was not well dealt with and left us feeling that no one would sort out the problem. No real management. We arrived on Friday to no hot water in our rooms (x2). The on duty staff were alerted to this but gave no feedback until I enquired later in the afternoon again - the feedback was that they did not have someone who worked on a Friday evening and weren’t sure what the problem was - so no hot water. The following day I enquired with new staff on duty and was told that it was a little tricky on weekends to get people out - I mentioned that we had a wedding in the afternoon. Eventually the one receptionist suggested moving us to new rooms - thank you where we could show for the wedding!

I stayed here as a solution to another hotel which I had to leave. Got a room in the courtyard. Room was pretty much ok, what I did not like is the very poor sound insulation. Breakfast was very good and freshly made. Staff was very friendly. Location is in a nice setting with a couple restaurants and shops

Staff were excellent. Extremely helpful. Vegan menu options were very limited at breakfast. Dinner was slightly better.

Great location, property and talented staff all round. A real gem