Guest User
January 27, 2025
It was with incredulity that we were allocated a room, next to the workers rest facilities/restaurant, and with a view of a wall and hedge. The manager was very apologetic and explained that the Mountain View room we booked had not been kept for us, but he would ensure we were moved to the correct room today. Disappointingly, this room does not have “ tranquil werf on their entrance doorstep and private terraces with spectacular unimpeded views of the mountains across the vines or meandering greens” This is misrepresentation, as are the misleading photographs of a spectacular pool that it transpires - is not available to guests staying in our rooms. We are only allowed access to the small pool at the Spa. This is not exclusive as this is for the use of anyone using the Spa. Yesterday, there were no seats left when we looked in. It is unconscionable that you continue to deliberately mislead potential guests. What you do offer is interrupted views of Pollsmore Prison - not mentioned anywhere on your website, or Tripadvisor.