The Capetonian - Halal

The service staff were great. Especially the restaurant team.. taking care of personal dietary needs.

The hotel location is the best, so close to the conference place and can walk to V&A waterfront around 20mins. Or you can take a hop on hop off bus to go around cape town, the bus stop also very close tho the hotel. But honestly the hotel is not really clean, but the room is big enough! Better ask for nee renovated room, the old one is really old, you won’t like it. And better bring your own slippers and teeth brush, cause the hotel didn’t provide but you can pay hotel to get one. The breakfast is just ok, but there is a burger king near the hotel. And need to be careful when go out, especially during night time.

BAD SERVICE AND BAD HOTEL ,OLD AND BPOORLY MAINTAINED. So the hotel staff are really unprofessional and unethical. No toothbrush toothpaste or slippers very few amenities. Staff made a mistake with my room order and then I called them to confirm the order and order another occupancy so me and my mom could be together. The room I was told was a twin room with two beds and then I called and they said I had to pay 350 extra to add another occupancy. I just flew in from abroad being very tired. Checked in and the room was one double bed, not beds as he stated and the receipt stated I told the guy at the front desk, named Rafiq or something. He was awful very unprofessional and did not know my order or bed information. He did not confirm it while checked in and told nothing. Then I confronted them and said the there is only one double bed me and my mom had to share one bed and then he said he will ask the worker to divide the bed in two. I said I'm too tired to wait for your worker to prepare the bed find me another room. The telephone in the room odd not work, the room was old and tapes were leaking and the water would go on the floor after showered. Really bad quality and bad service. After the guy gave me a key to another room and I checked it out, it was still a double bed. I was furious,I reprimanded him and complained he said he does not know the system said I changed the bed type etc made several excuses and then he said I can play a game and he will give me more keys until I find one with two beds. I asked him don't u know your own rooms, so pathetic he said his the only one on duty the evening and there is no one else and they don't know the rooms etc. Many excuses. I told him find a room immediately. He said I had to wait and he will come to find us. He was very abrupt blamed me and made excuses and finally found us a room. He came to the door my mom also complained he said it's not us and very bad tone stormed off walked away. Then the key card didn't work too. This was the worse experience ever! The food is very nice and the kitchen staff are professional and respectful but the male staff are unprofessional lazy and unethical No apologies from the hotel whatsoever and I'll never stay there again! Worse experience