Hotel Royal Orchid

Hotel Review – Royal Orchid We had a lovely stay at the Royal Orchid. The hotel is beautiful, and our room offered a wonderful partial sea view with palm trees and the ocean in sight — truly relaxing. However, there is room for improvement, especially regarding breakfast. Many items were processed, such as canned pineapple and artificial juices, which did not meet our expectations for freshness and quality. The cleaningservice was was great, the overal service from receptuon was disappointing. The hotel enforces very strict rules, and the staff applies them even more rigidly. At times, it felt more like being in a school than on vacation. We would have appreciated a more customer-oriented and flexible approach, especially in a leisure setting. However we enjoyed our stay, the room and the spa.

Self catering accommodation very poor. We wanted self catering with the facilities of a hotel. The room was big and clean. However, the kitchenette was very poor Limited amount of utensils and pots. No small pot to boil eggs. The microwave was out of reach and dangerous. I am 5ft 2 and had to stand on a stool to put anything in or out. No washing up sponge or washing up liquid. Everything was difficult The cooker was too big. We arrived after midnight and asked for milk.We were told it would be in our fridge. There was no milk so I asked the man on the desk to give us a small jug full. He said 'the kitchen was closed for the night!! One gets the feeling they dont want you to self cater. Most of the staff were pleasant. When we tried to access the pool no one told us what to do Firstly the guy on reception said we were given towels and we were not..No one said you need to change in your room before going down and how to get there. We went down and tried to find the changing room there wasn't any so we got changed in toilets!! There is no robes for guests to put on so you have to trek up 3 floors soaking wet and shower in your room. We had breakfast on the first morning it was a rather disorganised. The food is not of a high standard. Doesn't cater well for British guests. There where a couple of staff who were helpful. If this was the holiday inn express it would be fine but this is advertised as 4 star. It didnt really live up to our expectations. The area is lovely. The car parking is very very limited.