The Westin Cancun Resort Villas & Spa

The Westin Cancun was honestly underwhelming. The food at the hotel was just ok, but you're much better off grabbing an Uber and heading to downtown Cancun. We found way better restaurants by the Las Americas plazas — even places like La Vicente or Hooters were significantly better in terms of both quality and portion sizes. We even did Uber Eats to the hotel a few times with no problem — much better value and way tastier. One of the biggest frustrations was the Wi-Fi. I had important work meetings during my stay, and the hotel Wi-Fi was so unreliable that my calls kept dropping due to weak signal. For a place that markets itself as a premium hotel, that’s unacceptable. Also, a heads up for when you arrive at the Cancun airport — you will be harassed by people aggressively pushing you to take a taxi and telling you that Uber isn’t allowed. Complete nonsense. Just walk past them, head toward the car rental area or the nearby airport hotels, and you can order an Uber like normal. We used Uber multiple times without issues — don’t fall for their scare tactics. For the price you're paying at this hotel, I expected way better service, reliable Wi-Fi, and decent food. Next time, I'll be staying somewhere else.

This is my 2nd visit here and I just have to mention that a bright and shiny light both trips was Yasmin at the breakfast restaurant. Thank you Yasmin! We stayed in one of the new rooms and it was lovely. High ceilings and roomy with an outdoor seating area with a fantastic view! We loved our stay here, Salt and Stone, the on premise restaurant was wonderful…delicious food (the wood fired grilled lamb chops were amazing), excellent service, and a mariachi band serenade. Special thanks to Yasmin and massage therapists Lilliana and Julie and Martin who brought us cocktails and tacos on the beach — We have food allergies and he was very careful to ensure we were safe. All service superstars! We will return!

Quick trip to Cancun with the worst customer service ever. I arrived late to the property and was told I was upgraded because of my platinum frequent traveler status. When I got to the room, I noticed that there was dirt all over the bathroom floor. I walked down to the front desk to report the issue, I was told someone would be up shortly to come clean and inspect the room. An hour goes pass and I fall asleep. The next morning, I go to report it again, this time to the front deck manager. Again the problem is not rectified. As someone that travels to Cancun I would not stay nor would I recommend anyone stay at this property. My issue is not that the room was not properly cleaned, it was the lack of response nor the managements discretion to offer an alternate solution.

Great properrty in many respects. At the very end of the hotel zone. Water was choppy at the beach but many pools to choose from. Only drawback was the showers took forever to heat up and the water pressure was super low. Everything else was great!

We loved the situation ( safe and on the quieter side of the hotel zone). We had also 3 great excursion organised and everything went smoothly. Food was good and safe even though the prices are at Canadian levels. We had a room facing the laguna: even quieter ajd with gorgeous sunsets. We recommend this hotel for couples and families looking for a not too fancy but relaxing vacation.