Hotel Imperial Laguna Faranda Cancún

Very, very bad check-in experience. I arrived at the hotel at 2 a.m., but I couldn't find anyone at the front desk. I shouted, called, and even contacted Trips the next day. I waited for almost an hour before a guy showed up. Because it was too late, I had to stay there first, after all, my family was exhausted. I asked the guy why no one was there to receive me, but he pretended to be stupid and asked if there was anyone, where? This was so annoying. After checking in, I found that the hotel was very old and the facilities were dusty and shabby. Because of the bad things in the early morning, I thought I should cancel the reservation for the second and third days and check out immediately, but the hotel didn't agree. I didn't want to negotiate with this kind of garbage anymore, so I contacted Trips the next day to explain my requirements. I have to give a thumbs up to Trips's service the next day. They responded very quickly. Although they couldn't solve the problem immediately, they communicated with me smoothly. Even if the garbage hotel finally didn't agree to refund, Trips still met my requirements. Thanks to the Trips team!

The hotel is located in a beautiful place and the territory is beautiful. But the hotel itself is very old and requires complete reconstruction. At the same time, the service in the hotel is good. But the conditions for living are more for survival.

Because it was located in the hotel zone, it had good access to the beach and was an area where pick-up and drop-off services were available for tours.

The photos on Trip are 10 times better than the hotel itself the shower is cold there was no remote control for the air conditioning and they charge a fee upon arrival for cleaning the room which is not registered on the reservation otherwise overall it remains correct to spend a few nights in the hotel but nothing more.

It was okay overall. Totally acceptable for 2 days. Was pleasantly surprised.

Una experiencia maravillosa, totalmente recomendable Desde el momento en que llegamos, el personal fue increíblemente amable y atento. Las instalaciones cómodas. La habitación era amplia, cómoda y con una vista espectacular a la laguna. Además, la ubicación del hotel es perfecta, cerca de todo, pero lo suficientemente tranquila para descansar. Nos sentimos muy bien recibidos en todo momento. Definitivamente volveremos. ¡Gracias por una estancia inolvidable!