Hotel Imperial Laguna Faranda Cancún

Not remembering, a poor, dirty and smelly hotel with no hot water

Very, very bad check-in experience. I arrived at the hotel at 2 a.m., but I couldn't find anyone at the front desk. I shouted, called, and even contacted Trips the next day. I waited for almost an hour before a guy showed up. Because it was too late, I had to stay there first, after all, my family was exhausted. I asked the guy why no one was there to receive me, but he pretended to be stupid and asked if there was anyone, where? This was so annoying. After checking in, I found that the hotel was very old and the facilities were dusty and shabby. Because of the bad things in the early morning, I thought I should cancel the reservation for the second and third days and check out immediately, but the hotel didn't agree. I didn't want to negotiate with this kind of garbage anymore, so I contacted Trips the next day to explain my requirements. I have to give a thumbs up to Trips's service the next day. They responded very quickly. Although they couldn't solve the problem immediately, they communicated with me smoothly. Even if the garbage hotel finally didn't agree to refund, Trips still met my requirements. Thanks to the Trips team!

The location of the hotel is very good, there is a lake behind it, it is nice to sit next to it. The hotel front desk is very friendly

Because it was located in the hotel zone, it had good access to the beach and was an area where pick-up and drop-off services were available for tours.

Nice hotel but not very secure

It was okay overall. Totally acceptable for 2 days. Was pleasantly surprised.