Grand Oasis Palm - All Inclusive

The hotel front desk and staff were proactive and enthusiastic, and the food was decent. Although the hotel has been living in a high-rise area for a long time, the rooms have a moldy smell and outdated facilities. The swimming pool and sea view are small and crowded, with noisy noise. The physical examination during check-in was not satisfactory.

I’ve never written a review before but from start to finish this hotel was tragic.... so it deserves nothing less. Check-in took 2 hours to check in despite only 2 people being ahead of us. The staff were unbelievably rude and claimed they couldn’t speak English to avoid dealing with issues. Even with my booking confirmation they couldn’t find our reservation and eventually placed us in a room next to reception temporarily until they could speak to our travel agents (UK time was 1am) The reception area itself had heaps of mould on the ceiling but they masked the smell with overpowering air fresheners. The second we walked into our room the stench of damp and mould hit us like a ton of bricks which was absolutely horrific. The room was damp, filthy, and nothing like the edited AI photos they advertise online. I actually ended up sleeping in the clothes i travelled in and refused to get under the covers - i honestly would rather be in my own filth than that filth. Our room was right next to an arcade...kids were screaming and playing until 5 am and at one point a grown man was singing nursery rhymes to them at 3am to notch for a solid hour. The kid to adult ratio was about 10 kids to every 1 adult and everyone there seemed to be local families. Zero chance of sleep or any form of relaxation. Because they couldn’t find our booking on check in we were given 'lesser' all-inclusive privileges and told we could only use certain ‘restaurants’. Food was bog standard – you’re fine if your happy to survive off pasta and pizza. After just 12 hours of what was supposed to be a 10 night stay we called our travel agent and arranged to move to another hotel. We ended up staying at an adults-only resort and it was a dream – the best time we’ve ever had. It was a very expensive move but worth every penny to escape this place. Unless your a local, PLEASE LISTEN TO THE BAD REVIEWS AND AVOID AT ALL COSTS BEOFRE YOU BOOK HERE!!