Guest User
March 25, 2024
The room is spacious, the central swimming pool is nice, and the breakfast is great. But the female receptionist at the front desk who wears big frame glasses is mean and has a bad attitude. I originally booked two rooms, but she said that she only booked one and gave me a room on the first floor. The room was very damp and had a damp toilet smell. The toilet was broken and needed to be repaired. I asked her to change the room upstairs, but she said there was no room and we could only wait for it to be repaired. Later, the room service staff took the initiative to tell us to change the room on the second floor. After I found my order showing that I had booked two rooms, I went to the front desk and found another male receptionist at the front desk. The male receptionist took the initiative to help us change to two adjacent rooms on the 4th floor. She said to her boss in Spanish with a blank expression that we were in trouble and had changed several times. As a result, my child knows Spanish and translated it for me on the spot...
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