Sa Creu Nova Petit Palais Art & Spa

Excellent service and very design room. Parking is easy. But no lift in the hotel, can be abit hectic if you have lots of luggages

I stayed at Sa Creu Nova Petit Palais Art & Spa expecting a relaxing, premium end to my Mallorca trip — but this place was a complete letdown. Let’s start with the so-called “spa.” The massage I received was handled by what seemed to be an untrained freelancer. There was no consultation, no explanation, and no professionalism. After the treatment, I felt genuinely unwell and raised my concerns — only to be met with a cold, dismissive attitude from the general manager. No apology, no accountability. It genuinely makes me question why “Spa” is even in the hotel’s name. I was told I would be refunded for the treatment. That refund never came. Now, the hotel is claiming it’s conditional on a “medical report.” For the record, I did provide a cited source from a credible medical institution — not a “random Google link,” as the manager falsely claimed in their public response. Dismissing that information was not only unprofessional but evasive. In their reply, the manager also claimed I gave positive feedback at checkout — which is simply false. In fact, no one even assisted me properly during checkout. I waited a long time (as other reviewers have noted), and no one asked for feedback at all. I never praised the restaurant. Breakfast was poor, with limited, bland options. Dinner felt awkward and underwhelming — served in the same space, on plastic chairs, lacking any atmosphere or luxury feel. It’s deeply troubling that, instead of taking responsibility, the hotel is now attempting to rewrite the guest experience in public. That alone speaks volumes. I stand by every part of this review. The hotel may look beautiful in photos, but the service, attitude, and attention to detail are far below 5-star standards. If you’re looking for real hospitality, comfort, and care — I suggest you look elsewhere.

Sa Creu is a hidden jewel. Campos as a location might not be well known, but that is exactly an advantage in overcrowded Mallorca. You get tranquility and relaxation, an intimate pool area, amazing service, but above all staff who are genuinely striving to give you the best possible experience. Everyone on the team was very friendly and helpful, going the proverbial extra mile - whether it was about finding the best beach for a certain day (with beaches and calas getting very busy during weekend in the high season), reserving a good restaurant last minute, and more. Their dedication to providing exceptional service is palpable in every moment. We would like to particularly thank Alice Silva who has made our stay so incredible – you are awesome! On the restaurant side their Tress restaurant is delicious and recommendable. Beaches are only 20 mins away, and Palma is just 30 mins, so it’s still very central (even for Tramuntana - around is about 40 mins to Valdemossa). Only minor point that could still be optimised is the gym, but it wasn’t a priority for us. Highly recommended for people who like the smaller format of a boutique hotel with exceptional customer service. Thank you for making our stay so beautiful!

Most relaxing hotel for a good few years. Hotel is an amazing building with a very high standard throughout. Rooms well appointed and always kept spotlessly clean. All staff are excellent, Alice was such a nice person, extremely helpful and knowledgeable, she always had a lovely smile. The gym and spa are also very good and you can book these for private use for 1 hour each day at no extra cost, breakfast is really good, with high quality of food provided. Campos is a great base to explore the South of the Island. Local buses are very good way to see the island