Graduate by Hilton Cambridge

The hotel has a great location, but unfortunately, there is no service except breakfast. I was very tired from driving on the day I arrived. Hilton Platinum members cannot upgrade through Ctrip, so we agreed to pay 30 pounds to upgrade to a lake view room. At that time, I was asked to swipe 1 pound for pre-sale, and I didn't think much about it. The room hygiene is not as good as the convenient hotel here. The most outrageous thing is that after taking a shower at night, I found that there was no hair dryer. My family went to the front desk to ask for it, and waited for 20 minutes. The hair was almost dry, but it was not delivered. I contacted Ctrip and it was brought slowly. At that time, I had a very bad impression of this place. That night, I received a deduction of 30 pounds from my bank card for the upgrade fee, and I felt that there was a problem, because it was agreed to be settled at check-out. I confirmed with Ctrip and asked me to check out and get a water bill. As a result, when I checked out today, I found that in addition to the parking fee, I was deducted for the upgrade fee again. This time, the consumption amount was changed from 1 to 30 pounds. I immediately checked the credit card information, and the bank showed that it was two consumptions. When we left, we negotiated with the front desk, and they used the reason that the bank card information was in Chinese and shirked that one of them was just a pre-sale deduction. . . But an afternoon has passed, and my bank card is still used for consumption, and it has not been refunded. I negotiated with Ctrip, and they completely changed their attitude, colluding with the hotel and asking me to trade my own bank... If you didn't steal the money, why did the bank deduct the money? If you don't cancel the deduction, how can the bank refund my fee? ! The parking fee is marked as 25, and I also confirmed it with Ctrip, but in the end they insisted on 26.5. Although it is only a few pounds, it feels very bad. Finally, as mentioned in the comments, if you are very tired from traveling and can't find the confirmation letter when you arrive, the hotel front desk will deliberately say that you have booked without breakfast. I also confirmed the confirmation letter that night and went to the front desk to negotiate again... Otherwise, I would have been fooled. In short, the management of this hotel does not match its location, and it is also the worst Hilton I have stayed in at home and abroad🤫

Very retro hotel, beautiful design, couldn't help but stay one more day. The location is very good, right in the center of the town, very convenient for boating, eating, and shopping

房間很大！也很好，窗外就是劍橋的學院，還有船到不了的地方，除了早點難吃，其他沒啥不好

Excellent! This hotel has a unique style and a good location. It is also very nice to take a walk after dinner. It is also highly recommended! Without further ado, you can read the reviews of the hotel written by other guests.

We booked two rooms, one with a sofa bed and one without. Both were very good. The one with a sofa bed was located in the corner, where you can enjoy the view of the River Cam and the hotel design. It is very close to Cambridge University and you can walk there. Picture 1 is the River Cam seen from the hotel terrace (not many people in the morning). In the afternoon, the sun shines on the university students walking and running, which is very energetic. Picture 2 is the famous apple tree, and Picture 3 is Trinity College (the richest college in Cambridge).

性價比很低的酒店，房間超級超級小，價格又高，非常不推薦