Son Matias Beach - Adults Only

Prime Location: The hotel is ideally situated directly on the beach with stunning sea views from every room. Many guests appreciated the nearby promenade, bus stops to Palma, and accessibility to restaurants, bars, and shops in Palmanova and Magaluf.

Having previously stayed at this hotel in March we thought it would be a safe bet to return. However, we were very disappointed to see that it was not the same expected standard. TUI advertise this as a platinum hotel 4 star. Sadly, there have been changes which let this expectation down. We stayed Half board and breakfast was adequate, however the evening meal variety and standard was quite poor with the exception of gala night. There was limited choice and very poor quality meat and vegetables. There was often no show cooking and on one evening pork chop coated with a very undercooked batter which did not look appealing at all. Mostly tinned vegetables and a lot of tiny flies hovering above the salad. I raised the issue with Tui Rep as it was very disappointing- but was met with poor customer service and no apology. No effort was made to discuss this with restaurant manager as she had assured me she would do. TUI rep was quite rude and stated she couldn’t cook the food for me! I spoke to the hotel reception and asked for hotel manager but apparently he was not available as he sat in his office behind reception on full view. It appears the hotel caters only for elderly residents. I don’t really expect to eat shepherds pie whilst in Spain. For a 4 star hotel the lack of choice was very poor. Good points; Lovely lady who was acting restaurant manager and who also worked on reception was very helpful.Really clean rooms and views of beach are very nice. Not too keen on queuing for a sunbed on holiday from 7 am until 9:30 when pool doors are opened but the majority of repeat guests think it is their entitlement to do so and have their sun bed spot each day! Then disappear for a hour whilst they eat their breakfast leaving towels on “ their “ beds. This hotel has a lot of potential but the quality and choice of food make it only a 3 star sadly. I’m sure they would improve by offering a better variety of dishes catered to all ages. If you’re under 65 I would look elsewhere I’m afraid. If you do book choose Jet 2 who offer B/B only and brilliant customer service!

Arrived to the lovely Keith on reception, brought us a glass of cava while we waited with the paperwork! Our room was 704 a beautiful view of the sea/beach..room was compact but very boutique likeness. Comfy beds a lovely shower room. Everything you could need even down to the hairdryer! The breakfast was very delicious..we got down about 8.15am so food was fresh and hot..Everything you could need. Can't comment on evening food as we were b+b. The sunbed rule worked ok..we stood in the famous queue and waited last minute to get the sunbeds. Often getting past all the older guests who had been there since 7.30! 1st few days around the pool it looked like we were at an old people's home but as the days went on alot of younger guests arrived so that was good. The pool is a lovely area very relaxing, the sea is over the walkway so easy to get to. I would definitely stay at this hotel again if I returned to Mallorca without a doubt one of the nicest places we have stayed in. If you can ignore the older people and the ones who parade the gold cards around it's a fantastic place to be.