AR Roca Esmeralda & Spa Hotel

The hotel offers a diverse breakfast and exceptional cleanliness. Guests appreciate the beachfront location and friendly staff. However, some find the rooms a bit dated or lacking amenities.

Stayed here between the 9th-16th July, firstly the hotel itself is really nice, rooms very clean, clean bedding and towels every day, the food is really nice, never had one night where there wasn't anything to eat, especially for the fussy children, bar staff nice, entertainment even though only catered to the Spanish was really entertaining especially the lion king across at the open air theatre, we also enjoyed time at the splash park, location also excellent, but what has compelled me to write this review is to back up all the bad reviews about one particular lifeguard! Hes what we call in the UK an absolute Jobsworth! Told my 16yr old daughter who was wearing an official swimming t-shirt she wasn't allowed in the pool as it was too 'baggy' which upset my daughter she is a very skinny girl and can't help that her clothes are baggy! She didnt go in the pool for the remainder of the week as she was so upset, I also wasn't present as she was with her cousin when he asked my 16yr old to remove her t-shirt! Made a complaint to the holiday rep which didnt go anywhere! Watched the lifeguard spend the week argue with people, flirt with women in bikinis and take people's towels and personal belongings off sunbeds. After family members had complained to him about the way he treated my daughter he spent the week giving us dirty looks when we were at the pool! Didn't seem to be actually doing his job that is to watch the pool! The other lifeguard that was on watch on the 15th July did not take his eyes off the pool once, and did his job! Think management needs to have a word with this particular lifeguard!