Anonymous User
February 6, 2025
The only hotel I had a bad experience with during my 10-day trip to Egypt. The service was a disgrace to the Accor brand.
1. The front desk received two groups of guests at the same time. It was already past 10 o'clock in the evening when we got off the plane and arrived at the hotel. In addition to us, there was another local person preparing to check in. There were two receptionists at the front desk, but only one was working and talking to the local person the whole time (the local person arrived later than us). I asked where to have breakfast and other questions, but he ignored me completely. I thought he might not speak English well, so I took out the reservation form to show him to confirm whether the room had two beds + a sofa bed. As expected, he threw it back to me without even looking at it. As expected, he gave me the wrong room, a king-size bed room, which forced me to go to the front desk to change it.
2. The hotel's hardware environment is actually good, but it can be seen that the maintenance is average and the cleaning is very sloppy. Both rooms had a musty smell before and after we changed (which is unimaginable in dry Egypt). There was only a can of shampoo and a can of shaving foam in the room, and no other toiletries, and the front desk did not inform me. The cushion of the sofa bed was very dirty, and the window in the room was very strange and could only be opened a little. (Don't tell me that for safety reasons, this hotel has only 4 floors at its highest)
In conclusion, the price of more than 1,000 yuan per night is far from the standard of Novotel in China, and is far inferior to our homestay in Aswan and the hotel in the Khalili Market.
Finally, let's talk about the advantages. Cigarettes are sold in the hotel and the prices are clearly marked (those who have been to Egypt know how valuable the price is), and I didn't encounter the behavior of hotel staff asking for tips on their own initiative.
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