Shangri-La The Marina, Cairns

The location of the hotel is really great. It is very close to the pier and convenient for travel. It is not far from the city center. The room is very spacious. The room type was not good at first, but it was acceptable after communication. Maybe it was because of the high peak that the price had to be increased. The check-in and check-out time was quite awkward. There was no paper towel in the room every day, and the bath towels and bathrobes were not replaced in time. The service needs to be improved.

酒店太老了 餐食不錯

We arranged a room with the best view. It is very close to the pier, which makes it very convenient to take a boat. There are many restaurants nearby, which can be reached on foot. The location is good and I will recommend it to my friends!

Не работал интернет, на ресепшен не помогли с бронированием тура, посредственные завтраки .

很好 符合香格里拉的水準

What a terrible experience after staying for three nights👎👎👎 This is a family trip for three people. We booked a sea view room in this hotel for three nights in advance (the room fee was paid in full). When we checked in on the first night, it was said that we were staying for three people, so we had to pay an extra $120 to check in. The key is The service attitude is too bad and indifferent. After paying for the room, there is no value-added service in the room. Even toiletries and disposable items are not added (the room is only for two people). The next day we wanted to check out the room two days after booking, but the hotel did not agree. It only agreed to add $80 per night for the next two days. After reporting it to Ctrip, Ctrip related personnel actively followed up. The hotel said that we could check out but would not refund the room fee. Had to pay and check in two days later. Unexpectedly, when I went out early the next morning, I found that the entire inner corridor (with extremely poor ventilation, see photos) was being renovated and painted. The hotel did not inform us in advance or move us to a room in an undecorated area. I was disappointed. I am very sensitive to irritating odors. I went out for a trip early in the morning and stayed one night. When I woke up in the morning, my throat was hoarse and painful, and I had difficulty swallowing. It seems that the irritating smell of paint is a big reason. I reported it to the hotel and the hotel said that decoration is normal. , would not notify the tenants, and just expressed regret for my physical discomfort, and said that it might be caused by other reasons. I asked if the hotel had medical staff to check, but the hotel said that they could only make an appointment with a local or remote doctor (you have to come to see it by yourself). , we pay the expenses ourselves), because we are not familiar with the place where we live, and all the itineraries have to be changed. If the doctor certifies that the sore throat and dry cough are caused by the paint, we will discuss the treatment plan. But if the doctor says that he is not sure whether it is caused by the paint, all reasons We are solely responsible for the expenses and delayed itineraries (air tickets, accommodation, etc. for subsequent scheduled itineraries) caused by this matter, and the hotel is not responsible. Reported to Ctrip, Ctrip quickly and actively followed up, but the hotel also delayed and did not respond when it was time to comment. I feel really sorry and helpless for the hotel's shirking of responsibility and handling method (especially for internationally renowned hotel groups, which feel even more chilling). What a terrible accommodation experience. Fortunately, Ctrip has Ctrip, but Ctrip’s unilateral compensation plan always makes people feel that the well-known hotel group has an arrogant attitude towards the problem, personal helplessness and a third platform (although it is The helplessness of large listed companies).