Novotel Cairns Oasis Resort

The facilities are relatively old. The location is very convenient, within 10 minutes' walk to the night market and the beach. The swimming pool is good and suitable for families with children. The breakfast is OK, but there are not many varieties.

The hotel is very family-friendly. The swimming pool has a white sand beach. You can bring your own sand-digging toys. The hotel itself has some activities. Cairns has arranged various one-day tours, so I didn't participate in the activities. The room is at the guesthouse level. There are many ants. As long as you don't have too high expectations, it's not bad.

The room is OK, the location is good, the laundry service is not timely. The main problem is that I waited for 20 minutes when checking in. I don't know why it took so long. That's fine, but the $1 deposit that should have been paid by bank card was "mistakenly charged" for $956. I was informed by the front desk staff after I returned to the room. After that, I contacted the front desk three times to request a refund, and also asked Ctrip butler for assistance. The reply I got was that the money was forced to be kept in the hotel account and could only be refunded after clearing the consumption at check-out. It can be refunded to the bank within 24 hours after check-out, but it takes 15-30 working days to refund to your own card. . emm It hasn't been refunded yet. This service can be negative. I don't know if it is done intentionally~ There is a receipt as evidence. Remind everyone to check the amount before payment~

酒店不錯👍