2-Star Hotels in Butuan

WARNiNG!! DONT BOOK for THIS SCAMMERS!! We booked a room for 3 people (as it says sleeps 3 for one room) for August 2023 for one night only because we have flight in the morning. I’ve asked for the agent to change my name to my husband’s as I will be late for few hours and I was the one who booked them so I should show my passport and bank card. The agent changed it to my husband’s name and put my son’s name and didn’t include my name! And when ive complaint about it the hotel asked me for a payment of 2500 gbp extra!! Is something wrong with their heads or what?? Then they denied that in Hotel.com website says that the room sleeps 3. They said they only do 2. Then telling me that my son is 14 so he is not allowed in the room. Told them when I’ve booked, it asked me for my son’s age and there was no problem. Anyway I’ve ready all their policy and there was nothing indicating 18 years old above. What disgusting people!!!

Thank you so much Pines Mansion 2,mbait po yung Ng assist dun... Thanks, ok po yung 2 nights stay ko. While ng board exam, and ngpahinga jan...

The room turned out to be a tiny closet 6m², not 15, like was in the offer. Thin walls, fan and other ambient and guests noises. Ants inside. I came at 1.30 and was told to wait 30 minutes until 2 sharp 'due to the regulations ', although the room was ready. This was my first time I was demanded to wait till 2.00 to check in when I arrived a few minutes earlier. The staff was nice and the place is beside SM Mall. One can find this kind of service for a lower price. Never gonna stay there again.

Far from the city center, reasonable price but unfortunately the shower is lacking water or no water pressure in the morning.

I stayed for over a week at this hotel. I was not really happy with their wifi connection inside the room its very slow or drops off or nothing at all. I had to go downstairs to the lounge area to be able to have wifi. The water was yellowish and smelt like mud or rust. Cockroaches were everywhere. Unfortunately, I made an upfront full payment of my entire stay on the first day and the hotel has ‘no refund policy’. So i had to bear with these issues. Otherwise, the staff were so good and kind. I felt their warmth hospitality. The hotel’s location is very convenient to restaurants, hospital, gym and 7eleven. If wifi is your life, this one is not the one. Thank you....😊

In Butuan for vacation since it’s been 5 years. Friendly staff..but when we went, I didn’t realized the swimming pool was under repair so that was a little disappointing . I’ll make sure to call next time.

The Grand Palace Hotel was a real let-down, starting with not living up to what they say. They claim to provide tea & coffee in the rooms, but there's no tea. Their web site says they have an airport shuttle, but they don't. Breakfast was disappointing too. Only 2 juices. Luckily one was usually pineapple. As well as the usual lukewarm breakfast items, they had some random cakes that were as bland as cardboard. Fortunately, you can walk through the Annex, cross the road and a few metres to your right is a bakery that sells doughnuts for 6 pesos that are vastly better. The hotel has guards with assault weapons and dogs. Seems pretty ridiculous and unsafe. Also the dogs spend most of their time living in cages alone next to the swimming pool. I had two bookings here, the first in a big king room. (They call it a ”matrimonial” room!) The WiFi mostly didn't work. It's totally inadequate for the number of people who use it, especially if a big business group comes in for a conference during the day. (The DHCP server just runs out of addresses and you can't connect until someone else disconnects.) Even when it connected, it wasn't very fast. One other issue I had was the appearance of cockroaches every so often. The small single room was a vast improvement, as well as being half the price. While the single rooms have no windows, they have two massive advantages. Firstly, fast WiFi that works. The single rooms are in a hall behind the reception area and have their own access point that works brilliantly and isn't overloaded. Secondly, the small room doesn't have so many places for roaches to hide. I didn't see a single insect intruder. Note for those who might be confused by this site: The information and reviews on this page are for the Butuan Grand Palace Hotel. There is also an Annex. Tripadvisor currently has the headings swapped.

Do not ever bother to waste your time or money on staying at a hotel with office staff as rude,arrogant,abusive as the office staff that are employed by GO hotels at this Butuan location, at approximately 1500 hrs or 3 PM Thursday 11 th of August 2022 my Filipino wife attempted to check our family of three into the PWD available rooms that GO hotels advertise, as i myself is a gentleman of 24/7 in a wheelchair, upon approaching the checkin dest at this GO hotel Butuan my wife was immediately attacked verbally by the rude arrogant office staff at this hotel, accusations at my wife of such outstanding completely ridiculous accusations of such things such as ” you are a trouble maker ” you ” are not welcome here ” you ” make complaints about us ” WTH ??? About 3 and a half years ago we did stay at this GO hotel Butuan on a journey to another destination a long time before covid lockdown, these GO hotel staff are racist plus anti PWD people as also i myself am a Reverend minister in a charity o religious organization, finally a Minor office lackey told my now upset stressed angry wife ” you can stay one night but the next night we are fully booked out you must go away ” well this person of low IQ is now playing lord and ruler over my wife and our family, my wife then consulted myself and with the Lords guidance we declaired that if this is the atertude of GO hotel Butuan then they can keep it and bo not need our money, we then proceeded to locate a far better and cheaper that nights hotel, thank you GOHotel Butuan for showing the general public of Philippines what rude,arrogant,racist,anti PWD, sexist staff that are employed by GO hotels at there butuan location, i fully believe GO hotels Butuan should be blacklisted until complete rude arrogant office staff have been preschool in public PR or better still all replaced except for the very helpful doormen, God bless and forgive the GO hotel Butuan office staff for there evilness. Signed Reverend Dustin.

Their new guest room is relaxing, comfortable with good room ameneties. The Hot and cold water is functioning well and room has good ventilation. The room is a 4 star! The Resort ambiance is relaxing. Our group had a planning session for 4 days and our function was well coordinated. Their entertainment (The Gems band) is truly a Gem (good interaction with the audience, great voices and they are flexible with the songs that you may request). We all had a great time with the great service and warm hospitality of the staff.

One of my favorite travel stories took place here at the Almont Hotel. First a little description of the setting - the hotel is situated on a typical Spanish style town square with an old colonial Catholic church and a central small park with a bandstand and small kiosk businesses around the square. For the second time I was stranded in Butuan, this time due to a delayed flight from Manila arriving close to midnight causing me to spend the night there before continuing on the next day. Remembering my pleasant previous stay at the Almont, I checked in there a little after midnight into a pleasant second floor room. I had just fallen asleep when I felt someone shaking my bed! I woke up but there was nobody there! Ghosts? No. an earthquake! I had experienced earthquakes before so jumped out of bed grabbed a sheet, wrapped it around myself and headed out of the room and down the stairs and into the street joining the other hotel guests who were similarly wrapped in sheets and bedclothes all excitedly milling about while the ground was still shaking.! Suddenly all the power in Butuan went out and with it all the lights as well! It was a starless, moonless night and the square was pitch black and several screams and louder talking arose when suddenly a bright white cross appeared in the sky! I'm sure that everyone fell to their knees in prayer, certain that the end of the world was at hand and this was the Rapture. We were going to meet our maker! Gradually a few generators came to life - the first being the one in the church which was responsible for lighting the cross at the top of the steeple. We were all saved! And given a second chance to atone for our sins! I hope you enjoyed the story as much as I enjoy retelling it again and again! BTW Butuan as well as much of the Philippines is no stranger to earthquakes with many small tremors every year. But the Almont was completely undamaged and I will feel safe there the next time I stay there!