Novotel Cardiff Centre
Select date
-
Select date
1 night
1 room, 2 adults, 0 children
All properties in Butetown
Novotel Cardiff Centre
Schooner Way, Butetown, Cardiff, CF10 4RT, United Kingdom
Show on map
We Price Match

Last booked 8 hrs ago











Amenities
Hot springs
Sauna
Gym
Private parking
24-hour front desk
Luggage storage
Bar
Restaurant
All amenities
Property Description
Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St Davids Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.
Show more
7.5/10
Fantastic stay great location and car park
Def visit again
Lovely place
All 113 reviews
Surroundings
Airport: Cardiff Airport
(23.6 km)
Train: Cardiff Queen Street
(900m)
Train: Cardiff Central Train Station
(940m)
Landmarks: Cardiff Central Library
(540m)
View on map
Overview
Rooms
Guest Reviews
Services & Amenities
Policies

15
Superior Queen Room
1 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Check Availability

12
Standard Queen Room with Sofa Bed
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Conditioner
Shampoo
Check Availability

15
Executive Queen Room
1 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Private toilet
Check Availability
Guest Reviews
7.5/10
113 reviews

- Cleanliness7.5
- Amenities7.4
- Location7.8
- Service7.1
Average for similar properties in Butetown

AI Summary
The accommodation's excellent facilities, clean rooms, friendly service, and convenient location near attractions and amenities contribute to a comfortable and enjoyable stay for guests.

Angela
June 29, 2025
Fantastic stay great location and car park
Def visit again
Lovely place

DivyaC
June 20, 2025
The hotel is conveniently located and close to everything, which is a big plus. However, the overall condition of the property feels quite dated. The taps weren't functioning properly, and the washroom could definitely use better maintenance.

ngai ching
April 28, 2025
Its location is convenient. The price is nice too. It takes only 10 minus walking to city center.

travelling lover
November 23, 2024
Having visited Cardiff numerous times and stayed in various hotels, I must say my experience at Novotel Cardiff Central was regrettably the worst to date.
The challenges began before I even arrived. Due to train delays, I was unable to check in at the expected time. I made multiple attempts to contact the hotel—via email and phone—to inform them of my delay and secure my booking, but unfortunately, there was no response or opportunity to connect with staff.
Upon finally arriving at the hotel, I requested at reception whether my late check-in could allow for a slightly later check-out as a courtesy. The staff member informed me that late check-out was available, but only at an additional charge. When I inquired further about the possibility of an exception, I was met with a terse response: “This is the policy.” While I understand the need for policies, I found this approach to be rather inflexible and lacking in customer care. To my dismay, the staff member then turned to his mobile phone, leaving me feeling dismissed and undervalued as a guest.
The issues did not end there. The floor we were staying on was incredibly noisy, with children running across the corridors yelling, some inappropriately undressed. Several times, our door was banged on loudly, disturbing my family, including my young child, who struggled to get any rest that night. It was a particularly disappointing experience, especially during what should have been a christmas festive and welcoming season.
Given this unfortunate experience, I am afraid not be returning to Novotel Cardiff Central on future visits to Cardiff. There are certainly better options available for travellers seeking both comfort and professionalism.

Kenny Nyo
September 24, 2024
Room is clean but aged. Drinking water provided once only, not replenish daily.
Not feeling welcome by reception as they appeared to be robotic and just doing what they are paid to do.
Kettle provided, no mini fridge.
No F&B outlet nearby, just a 3rd party run restaurant next to hotel lobby.
20 mins walk to city center.
Below par Accors hotel.

Guest User
May 5, 2024
Just an overhyped
Travelodge

Andrea Michelle
May 4, 2024
Stayed here for a week! Location, restaurant and staff are great. Rooms are spotless. However pool changing room, pool area could've been cleaner! The pool is quite small(looks bigger in photos)and was busy the times I used it(school holidays). I would stay here again!

Guest User
April 21, 2024
My family and I enjoy facilities in Hotel, especially indoor swimming pool with sauna 👍, restaurant is really nice environment and good food.
The band of shower gel, shampoo and hand washing is very nice, the smell is good 💖
But unfortunately, our room air conditioner out of control, we only use fans in our hotel room 🤯 I can’t expect in our trip😅
Although our bathroom has a tub, it hasn’t stopper. I want to reception ask for it , staff told me arrange a maintenance visit next day, no show.
I think it just sometime happens, the hotel is nice and location is good too.
Services & Amenities
Most Popular Amenities
Hot springs
Sauna
Gym
Private parking
Additional charge
24-hour front desk
Luggage storage
Bar
Restaurant
Bicycle rental
Conference room
Additional charge
Multi-function room
Playground
Kids' club
Wi-Fi in public areas

Hot springs

Gym

Bar

Restaurant

Conference room

Playground

Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Parking
Private (exclusively for guests) is available On-site parking, and Charge, £10.00 (approx. PHP 769.67) Daily. Reservation not possible
Private parking
Additional charge
Transportation
Bicycle rental
Front Desk Services
24-hour front desk
Lockers available
Express check-in and check-out
Safe at front desk
Luggage storage
Languages Spoken
Russian
Italian
French
Spanish
Arabic
Food & Drink
Bar
Room service
Snack bar
Halal meals provided
Off-site
Health & Wellness
Sauna
Turkish bath (Hammam)
Hot springs
Gym
Public Areas
No smoking in public areas
Smoking area
Elevator
Cleaning Services
Clothes dryer
Dry cleaning
Additional charge
Laundry service (on-site)
Facilities for Children
Playground
Children's meals available
Kids' club
Business Services
Multi-function room
Conference room
Additional charge
Fax/copying service
Additional charge
Accessibility
Assistive listening devices
Accessible rooms available
Safety & Security
First aid kit
Fire alarm
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
First aid room
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
StyleBuffet
Age | Fee |
---|---|
Adult | Buffet:£18.00 (approx. PHP 1,385.39) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of £249.00 (approx. PHP 19,164.55) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are allowedAdditional charge
Types of pets allowed: dogs
Fee: £15.00 (approx. PHP 1,154.50) per pet per stay
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1986
- Renovated: 1997
- Number of Rooms: 138
Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St Davids Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour.
Frequently Asked Questions
What is the cancellation policy for Novotel Cardiff Centre?
The cancellation policy for Novotel Cardiff Centre varies depending on the type of room and booking conditions.What is the cancellation policy for Novotel Cardiff Centre?
What are the check-in and check-out times at Novotel Cardiff Centre?
Standard check-in time at Novotel Cardiff Centre is 15:00 and check-out time is 12:00.What are the check-in and check-out times at Novotel Cardiff Centre?
Can I bring my pet inside the Novotel Cardiff Centre?
Pets are allowed on request at Novotel Cardiff Centre. Charges may be applicable.Can I bring my pet inside the Novotel Cardiff Centre?
How far is the Novotel Cardiff Centre from the closest airport?
The closest airport is Cardiff Airport, and it is about 30 mins from hotel by car (23.6 km).How far is the Novotel Cardiff Centre from the closest airport?
Is airport shuttle service offered by Novotel Cardiff Centre ?
No, the Novotel Cardiff Centre doesn't offer airport transfer services.Is airport shuttle service offered by Novotel Cardiff Centre ?
About This Property
Nearest Airport | Cardiff Airport |
---|---|
Distance to Airport | 23.59KM |
Nearest Train Station | Cardiff Queen Street |
Distance to Train Station | 0.9KM |
Average Price From | PHP10279 |
Hotel Star Rating | 4 |