Burnaby Hotels with Airport pickup service

Great location, easy access to a food court downstairs and also the Metropolis mall. Service is great, we requested for some toiletries and they came very fast. Easy to use app to communicate with the staff there, they are very friendly as well! Love the buffet breakfast, waitress was nice. The only downsides are the pools are bit small and not the cleanest we have seen. The gym is small comparing to the size of the hotel.

Location perfect Very clean and friendly, quiet I love it, I will definitely come back and recommend to everyone need to enjoy the time in Vancouver, specially the front desk Mohammed, he went above and beyond to make sure he answers all the questions and give us the direction of the best things to do, don't waist your time just book here and you will be very happy.

This is our second year in a row booking at the Element Metrotown Burnaby for our soccer tournaments. Roxanne in group bookings was super helpful and awesome to work with because she helped me organized the accommodations. I had no idea what I was doing. Rafael at the front desk was friendly, helpful and he remembers everything. The location was excellent with many food options, groceries, and a mall. The rooms were spacious and gorgeous with great views. The kitchen with full fridge was very convenient for 4 occupancies. The beds are also very comfortable. We will definitely return to this hotel.

All are very good ~ reflected in the price! It's no use telling the front desk that you don't need to clean it, so just hang the sign on the doorknob.

1） a bit dated but keep good maintenance 2) good breakfast 3) not the most convenient but close to large shopping mall as well as 10 min walk to Skytrain 4) good service as staff initiated whether we needed microwave during check-in

During the epidemic, the restaurant and ** were not open, and the facilities were not available. The hotel parking lot has sufficient parking spaces and the location is often convenient. You can go to the room through the lobby.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

Hotel location is convenient, the environment is good nearby. Although there is noise, other facilities have been updated Most of the time it's quiet. The price is reasonable, except for the hotel, it is worth recommending

The location is average, it is a bit noisy to keep the road. Hotel facilities are relatively simple, air conditioning is not easy to use. Breakfast is free, but only juice and bread are too shabby.