Osborn House

Poor directions when arriving at night, gate locked and no email prior advising we should buzz to come through and drop bags. Poor signage to reception Room not made up by housekeeping Very poor value for money when aiming at high end. This was a Forest Lodge room so way over priced for the service. Would definitely not be returning or recommending

Overall, it was a nice stay. The staff are lovely and the massages were excellent. However, for $900-$950 per night, to have a view of the solar panels on the roof, and to have to call reception each night to ask to turn off the courtyard lights because we couldn’t sleep, to be able to hear people walking past our room and talking at reception and also to have no extraction fan in the bathroom and have to smell the toilet after being used through the room, it’s not worth it unfortunately and we would not return. I understand there are more expensive rooms which are nicer, but for that price, we expect better. Also while the breakfast is tasty, it should be a buffet for this level of hotel and pricing. Also, we would recommend that the car keys from valet should be kept at the back in a safe, not just a drawer at reception. The pricing of the cocktails is also really absurd. Even the most expensive bars in Sydney don’t charge upwards of $30 for a cocktail. While we appreciate that staff quickly attended to the light issue when we would call, it’s really not acceptable to not have curtains that cover the whole window, and also to charge $900-$950 a night for a room with view of solar panels and air conditioning units. When we raised these issues with the hotel, they offered us on our next visit to give us a complimentary upgrade to the Forest Lodge (meaning we would still have to pay the rate of a standard room which in this case cost us $900+ per night). After a disappointing stay, we do not want to give this accomodation even more money fo ra subsequent stay when we can just stay elsewhere for MUCH cheaper. When we asked for a partial refund they said no - hence why we have now decided to leave this review so other travellers can beware of the room they choose. Photos attached of the view and the beaming light at 10:30pm at night into our room.

Our favourite Southern Highlands destination...in the little sleepy village of Bundanoon - close to Bowral and many dining options...with its own highly regarded restaurant. Beautifully styled and comfortable accommodation - our only problem was the difficulty in tuning in to live TV...too complicated ...cannot do with a press of a button...

Excellent & very clean. Staff are superb

Gem This place is the absolute epitome of luxe and indulgence. The staff are incredible (special shout-out to Chloe and Fiona). Nothing is too much effort and the location is divine. Will 100% stay here again and we actually debated staying an extra night at check-in we had such a great time. We didn't even try the pool, spa, sauna or gym! So much left to explore. Love, love, love it.

Was a lovely weekend get away. Rooms, Staff and location all amazing