Bukit Mertajam Hotels with Airport pickup service

Very good location, there are lots of food variety opposite the hotel, and also for the hotel breakfast. First time staying & definitely will rebook if happen to go there

The hotel facilities are relatively old, the furniture in the room is too dark, it's frightening, and it's depressing to walk into the room. The location of the hotel is relatively remote, 5 kilometers away from the shopping mall, which is inconvenient.

Check in on saturday,quite late check in and hotel seems not so busy. Room was okay and toilet was clean but there's leftover drinks with plastic inside the mini bar. Supervisor didnt check the room properly. Hope management will take actions and housekeeping supervisor double check the room before let the guest checking in.

Good stay. The money you pay is worth. Very friendly reception. Hv coway machine on each floor. The place is easy to find and surrounded by restaurants.

You will be surprised with the deco in the villa. A lot of plant and nice deco in the villa itself just like enter a theme hotel. Room is clean and nice for the short trip in BM. A villa that worth to try which you will want to extend your stay here

Convenient to get food with food court and many restaurants nearby. Customer service was terrible. Guest's flight was cancelled by airline due to bad weather, but room rate was charged to credit card even the proof from airline has been given and informed to hotel before check-in date. The charging happened few days after the cancellation. Walked-in to the hotel wanted to discuss about the issue but the front counter staff kept me waiting for half an hour without able to meet with the management staff in the end. I was asked to Whatsapp to the management staff but no proper reply was received as well. Calls and negotiations made with both Trip.com and hotel side but end up with the disappointing answer of ”we can't do anything”. A very very bad experience indeed.

My recent visit to E red hotel penang was an plasent experience, fast chek in clean room and friendly staff would definetly visit in the near future🫰🏻

I stayed for 2 nights in Feb20 as I needed to attend a wake/funeral nearby. So my needs were rather basic - a clean bed (checked), clean shower (checked) and security (security). Located in a rather new development, it is a nice cosy hotel with 3 floors. The building was built for commercial purposes - like eateries, pubs, offices, and there were plenty of these nearby. The carpark is in the middle of the stretch of road between the 2 banks of buildings and it fills up very quickly. The things that I found lacking were: (1) only 1 power point in the whole room. Luckily, I brought a multi-plug charger. Clearly inadequate for modern lifestyle where you have more electrical appliances, like laptops, hair dryers. (2) No kettle or fridge (at least in Room 208). I can accept the lack of a fridge but no kettle to boil water was a surprise. Coupled with the fact there is only one convenience shop in the whole vicinity (and note it is not 24 hours), it is a major letdown. (3) The hot water in the bath takes too long to warm up, like after 5 minutes of water flowing (such a waste). In the long run, the high water wastage will add up. (4) the carpets in the corridors were stained and needed cleaning. It is a new hotel and the corridors is the first impression to all visitors. Overall, my needs for this trip were basic as I was hardly in the room, except to sleep and bathe, but the hotel can do better.

Supposed to be NON Smoking but the room allocated was full of cigarette smell . Rules are not implemented as we found there are guests smokhang inside the room and at first floor lobby as well. There isn't double layer curtain blinds except the thick curtain so you can't open the thick curtain as others can see through the window . There isn't any any shower door except a very fragile/ thin layer of cheap plastic screen that could not prevent the water from spilling towards the bathroom door and flooding the whole floor that has made it very slippery. Towet rack is installed too high , you may find it difficult to reach. TV reception is so poor you couldn't tell which channel or program is playing. Overall ,room is clean but others are disappointing and room rate is expensive. Will not recommend anyone to stay .