Sofitel Brussels Europe

Sofitel Brussels Europe Reviews

Sofitel Brussels Europe

Pl. Jourdan 1, Brussels, Brussels-Capital Region, 1040, BelgiumView Hotel Details
Sofitel Brussels Europe
Sofitel Brussels EuropeSofitel Brussels EuropeSofitel Brussels Europe
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Sofitel Brussels Europe Guest Reviews

4.1/5
Very Good
53 review
Verified reviews
Location4.3
Amenities3.9
Service4.2
Cleanliness4.2
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All reviews(53)
Positive reviews(51)
Reviews with photos/video(10)
Friendly staff(14)
Awesome stay(12)
Great location(10)
Convenient location(10)
Clean and tidy(9)
Awesome rooms(9)
Delicious breakfast(9)
Awesome amenities(8)
Negative reviews(2)
Baba_Sharan
Luxury Room, King Size Bed
Stayed in May 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Jun 22, 2024
One of the best hotel located just arm distance from the European Parliament in a very nice location. Right in front of the hotel there is a nice piazza or square with many different restaurants and bars. The hotel was nice and super clean, with all the amenities present and buffet options was amazing with quite a variety if food options. Rooftop bar gives you a chance to sit there and enjoy the evening drink looking at the city view. The place I will be looking forward to comeback again
6/13
Response from Property: Dear Sir or Madam,We would like to thank you for your very high rating of 4.7/5 for your stay at the Sofitel Brussels Europe.We are glad you were satisfied with our breakfast, our room and location.I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,Clara RondiniGuest Relation & Duty Manager
Guest User
Classic Room, King Size Bed
Stayed in Sep 2024
Business travelers
10 review
4.7/5
Amazing
Posted on Nov 5, 2024
Good location near EU buildings. Unfortunately very small gym space. Nice clear rooms with a view.
Response from Property: Dear Guest,We would like to thank you for your very high rating of 4,7/5 for your stay at the Sofitel Brussels Europe.We are glad you were satisfied with our location and room.I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.We are very sorry to read that you were not satisfied with our fitness center. I will inform our Management about your comment. Thank you for sharing it with us.We are looking forward to welcome you again soon!Sincerely,Clara RondiniGuest Relation & Duty Manager
Guest User
Classic Room, King Size Bed
Stayed in Jul 2024
Solo travelers
18 review
5.0/5
Outstanding
Posted on Aug 3, 2024
Everything about the hotel was nice. It was quiet near to the center and can walk easily there without the need of taxis.
Response from Property: Dear guest,Thank you very much for taking the time to share your feedback after your recent stay with us!We are delighted to read that you have enjoyed your stay at the Sofitel Brussels Europe.We look forward to welcome you back soon again!Warm regards,Thomas VENIAT Front Office Manager
RICKYANTO
Classic Room, King Size Bed
Stayed in Feb 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Mar 18, 2024
Beautiful hotel, nice decor, very clean, excellent amenities, bed were exceptionally convertible, breakfast is mandatory, good taste and lots of choice. Checkin/out efficiently fast and courteous, thumsup for Ryan. Sofitel Bruxcells is real 5 stars quality hotel and I will definitely will comeback again.
Response from Property: Dear Guest,We would like to thank you for your time and your great comments regarding your stay at Sofitel Brussels Europe.It is a pleasure to see that you enjoyed your stay with us. Your comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence.We are looking forward to welcoming you to our establishment very soon. Yours Sincerely,Sophie Contardi Guest Relation & Duty Manager
Sean
Classic Twin Room
Stayed in Jan 2024
Business travelers
11 review
3.0/5
Posted on Mar 2, 2024
Gym is very simple, even no toilet. Check out experience is not good. It seems management is in poor level. They asked me repeatedly if I had breakfast. I took no extra bed but they didn’t believe and asked housekeeping.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We took under consideration all your remarks and we will share it with the management and the responsible persons in order to improve our service and our prestation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sophie ContardiGuest Relation & Duty Manager
Guest User
Classic Room, King Size Bed
Stayed in Jul 2023
Couples
5 review
5.0/5
Outstanding
Posted on Sep 28, 2023
I had a wonderful stay at this hotel! From the moment I walked in, the staff made me feel right at home. The room was impeccably clean and well-appointed, with a comfortable bed that provided a great night's sleep. The hotel's amenities were top-notch, from the delicious breakfast spread to the fitness center and relaxing spa. What truly set this hotel apart was the exceptional service. The staff went above and beyond to ensure my stay was enjoyable, providing excellent recommendations for local attractions and dining. I can't wait to return to this hotel on my next visit – it exceeded all my expectations!
Puranik
Superior Room, King Size Bed
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Amazing. Exceeded our Expectations
Response from Property: Dear Puranik,We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe.We are glad you were satisfied in the overall.I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are looking forward to welcome you again soon!Sincerely,Clara RondiniGuest Relation & Duty Manager
Anonymous User
Superior Room, King Size Bed
Stayed in Sep 2023
Couples
23 review
4.0/5
Very Good
Posted on Oct 14, 2023
This is a rather ordinary hotel. Sound proof needs improvement. Quality of mattress is less than top notch. I feel that the experience was just ordinary.
Response from Property: Dear Sir or Madam,Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Please accept our sincere apologies for your dissatisfaction with our soundproofing. We will plan a technical audit with our Technical Manager as soon as possible. We present our sincerest apologies for the inconvenience caused by this situation. Moreover, we are sorry to read that you were not satisfied with your bed especially with the mattress. In all Sofitel Hotels, we have a unique bedding type. Our beds are composed of a mattress and, on top of that, an anti-allergic topper mattress made of duck down and feathers. If you wish to remove the mattress topper for your next stay, we will do so and you will feel more comfortable during your night. Please be informed your comments and your preferences will be added to your profile note.Please do not hesitate to contact us directly for your future reservation. It would be our pleasure to arrange your stay and ensure that you feel comfortable in our establishment. Sincerely,Clara RondiniGuest Relation & Duty Manager
Christina92
Classic Room, King Size Bed
Stayed in Oct 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Is nice and is friendly services ! Love the location , and it’s super accessible !
Response from Property: Dear Christina,We would like to thank you very much to share your experience regarding your stay at Sofitel Brussels Europe.We appreciate a lot your comment and it’s pleasant for us to known these details. We would like to inform you that we are working to further improve the quality every day in our hotel.It is always a pleasure to receive positive feedback from our satisfied guests and to discover that you especially admired our dinner place that you enjoyed with your family and friends.It’s always a real pleasure for u to known that you have spent a nice first stay with us.Thank you again for sharing your experience,Sophie Contardi Guest Relation & Duty Manager
Mooo12
Classic Room
Stayed in Feb 2023
Couples
3 review
5.0/5
Outstanding
Posted on Mar 26, 2023
It’s a very nice hotel. Close to restaurants and about 10 minute walk to the nearest MRT. The staff are very nice and friendly. Good service! 👏They assisted us well during our stay. The room is big enough and so neat. The breakfast buffet is excellent. Would recommend this place.
Response from Property: Dear Mr Moon12,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review.It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations.Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.Thank you again for sharing your feedback,Contardi Sophie Guest relation & Duty Manager
Guest User
Classic Room, King Size Bed
Stayed in Sep 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Oct 21, 2023
Great location, great breakfast buffet, small but satisfactory wellness and fitness area
Response from Property: Dear Sir or Madam,We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience on the location, buffet breakfast and wellness area. We hope your next visit will be as pleasant as the previous one.Sincerely, Clara Rondini Guest Relation & Duty Manager
KaterynaS
Classic Room, King Size Bed
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jul 22, 2023
Overal scores excellent!
Response from Property: Dear Mrs Kateryna,On behalf of the Sofitel Brussels Europe we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels and for the warm and positive review. It has been a pleasure to host you at our property during your visit and we are delighted to hear that we embraced your expectations. Moreover, we are proud to read that our Employees’ efforts and our service met your anticipations and we would like to sincerely thank you for all your sympathetic and warm comments. Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Thank you again for sharing your feedback, Contardi Sophie Guest relation & Duty Manager
Hee Jin
Classic Room, King Size Bed
Stayed in Nov 2023
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Professional, kind, clean, nice facility
Response from Property: Dear Hee Jin, We very much appreciate your comments regarding your stay at the Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience on the service and the facilities. We hope your next visit will be as pleasant as the previous one. Sincerely, Clara Rondini Guest Relation & Duty Manager
AlyAly
Classic Room
Stayed in Dec 2022
Family
9 review
5.0/5
Outstanding
Posted on Feb 1, 2023
Great hotel right in the middle of EU district with lots of restaurants and cafe downstairs Clean, good breakfast, good service
Response from Property: Bonjour,First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capitalWe very much appreciate your comments regarding your recent stay with us and we are more than gratefull that you have taken the time to share your feedback with us.I am pleased to learn that you were satisfied with our service and that you enjoyed your breakfast.Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards, Edlyn BasilioFront Office Manager
Sosenek
Classic Twin Room
Stayed in Jun 2022
Couples
28 review
4.5/5
Great
Posted on Jul 10, 2022
Hotel located in the heart of Brussels' EU Quarter with convenient transportation to the city centre. Clean room, well equipped, nice service. I really recommend!