Hotel Het Gheestelic Hof by CW Hotel Collection

I booked a room with a request that it be quiet but it wasn't. The owner was aware that there was constant noise but she couldn't do anything about it. They didn't allow free cancellation. The room also needs renovations as it has cracks in the walls, doors that are hard to open, floorboards that move and depressions in the floor. Considering the price I absolutely don't recommend it.

The hotel is very central in the city center, parking nearby We booked at the last minute because we changed our plans and we took the last room in this hotel and we had a tiny room of 11m2, no space and difficult to move around in the room on the ground floor and at the price of 150€ it is very expensive for this type of room and we take the room and we realize that the room was not going to suit us because it was hot and there is no air conditioning and we go back to see the receptionist and try if we can cancel the reservation that we have just booked 15 minutes before showing up at the hotel but the receptionist was not helpful and did not want to hear anything about our request and we insisted a little to speak to a manager to have a commercial gesture and this lady started to get carried away and spoke to us as if we were really exasperating her and she spoke to us badly and at all very kind to us really and did not want to do anything for find a solution for our request and spoke badly to us and I doubt that this lady is made to welcome tourists, she is not at all made for this job and in the end we left this hotel and we took another room and we left this room to our friends who found a big spider in the room 🥲!! A bad experience and I do not recommend this hotel especially for the service