Hotel Augustyn Brugge

The hotel was in a great location and the rooms were very comfortable. The staff were so welcoming, kind and helpful. Their recommendations were spot on so definitely talk to them. The rooms had everything we needed including air conditioning for the hot June and July days. The hotel even had umbrellas to lend.

Beautiful hotel! Convenient to the Market Square, maybe 5-7 minute walk. Best desk staff ever! Sapa and Sophie were so very helpful and kind. Upon initial check-in, Sapa gave us a map and went through all the things to do and see. He gave us recommendations for restaurants too. He even took the time to show us the three levels of rooms, all beautiful, but we chose the most spacious with the best view. He had housekeeping prepare the room to be ready in an hour, even though there was no rush. Sophie helped us with some other assorted things that evening, and then arranged for breakfast, and for us to stay another night. Again, both so very welcoming and hospitable. The rooms and bathrooms are beautiful and comfortable, just as pictured on the website. The shower was THE BEST, hot water and good water pressure. The breakfast for €16 each was good and varied. The hotel was clean and fresh. Highly recommend Hotel Augustyn!

The hotel itself is modern and lovely. Bed was huge and very comfy. Unfortunately there was lots of noise that happened from rooms surrounding us that disturbed us on both nights. Walls are very thin with wooden flooring which could be contributing. Absolutely gutted as we would have returned but we lacked sleep.

Beautiful hotel but marred by a few unresolved issues. The hotel is in a lovely location, rooms are comfortable, breakfast was plentiful, coffee was great and non dairy milk was always available. When we booked the 3 rooms, we were not given the cheapest rate for the single occupancy room. We should have been given the option, especially as I requested that the single occupancy room could be far away from the other two rooms. There was a floor being worked on one day, from 8am, so we could not rest that morning as it was incredibly loud on the floor above ours. We had not been notified before booking. There was also a loud banging noise from the floor above on our last night, but we could not get hold of anybody, by phone or by email. Nobody available after 11pm. We were told we had misdialled, but somebody picked up then disconnected the call immediately. We were offered a ”good gesture” voucher for a future stay but that was really of no use to us as it’s not a place we will visit again within the next couple of years. We should have received a small monetary refund to compensate. Apart from these two issues, we were very happy with the hotel.

Everything was fantastic. The staff were great and the hotel itself thoroughly met our needs. Highly recommend this hotel.