We stayed for 2 nights in Brora at the Sutherland Inn. We chose to eat both nights and on both nights the food was good, especially the Chicken and Chorizo Tagliatelle, however the chilli was pretty tasteless on our first night. Our room was ok, bit on the dark side and no heating in the toilet but a very comfy bed. We enjoyed drinks in the bar and the atmosphere was good. So why only a 2, customer service was poor. When we checked in we confirmed we had diner booked for 8, we were told we could bring the time forward the we were told we couldn't the the waiter came yo us at 6:45 to say our table was ready which suited us fine but we then had to wait 45 for food. Twice during the evening the waitress on duty approached the barman and interrupted him while he was dealing with me. On our arrival at the hotel on our first night we had agreed with the barman that we would have breakfast at 9, this was confirmed later in the evening and put on our booking slip. Next morning we arrive downstairs for breakfast at 8:58 to be told by the waitress breakfast was finished , she then went to fetch the owner, he arrived a few minutes later and pointed out that it was now after 9 so breakfast was over, we explained what had been agreed with the barman and the owners only solution was to offer to phone his wife who was at that time opening another business so we left. Next day however ourselves and two other guests we served our breakfasts after well after 9, so why we couldn't have had breakfast the previous day has not yet been explained. Won't be back.
Excellent
69 Reviews