FORESTIS

The hotel provides outstanding pool and spa facilities, spacious rooms with amazing views, exceptional service, and spotless cleanliness. Guests praise the breakfast quality and unique mountain location.

1. Travel Disruption and Poor Communication We travelled to FORESTIS from Venice by train, which unfortunately broke down, delaying us by over 3 hours. We had pre-booked a hotel-arranged taxi due to claims that no transport would be available at arrival — which was misleading, as we later discovered a taxi rank outside the station charging significantly less. We immediately notified the hotel via WhatsApp and phone about the delay. Instead of offering empathy or assistance, we were informed that we would be charged €50 per hour for the delay and €100 for the journey — even though the driver is a hotel employee. 2. Hostile Welcome and Lack of Empathy Upon arrival, we were met with hostility from the front-of-house manager, Omar. Rather than being welcomed after a stressful journey, we were accused of lying about the train delay — something clearly outside our control. Attempts to discuss the excessive transport fees were dismissed; Omar interrupted repeatedly and stated, “This is not a negotiation.” There was no acknowledgment that I was five months pregnant, no recognition of travel fatigue, and no effort to provide basic comfort. When we invited the manager to sit with us in the reception area, he chose to stand over us, escalating the tension. We voiced that we were feeling unwelcome and overwhelmed, yet he refused to give us space. At one point, he physically stepped in front of another staff member to prevent me from speaking with her. When asked to speak to the general manager, he falsely claimed he was the most senior figure on-site — only later admitting he was not. The emphasis was entirely on costs, logistics and penalties, not on care, hospitality, or basic emotional intelligence. 3. Misleading Massage Booking & Cancellation Charges Before arrival, we were urged to pre-book massages due to limited availability. When we asked if we could decide on arrival, the request was ignored and the massage was confirmed via WhatsApp — with no formal confirmation. Given our delay, it was clear we would not make the appointment. We informed the hotel at 3:00 PM and only arrived at 8:15 PM — yet were still reminded of cancellation charges. When we questioned the lack of confirmation, we were told to take it up with American Express, despite no formal record of the booking being sent. 4. Luxury Without Genuine Hospitality Although the hotel showed flexibility in dispatching a car, the service at check-in was entirely transactional. Staff appeared inexperienced and poorly trained in handling guests with care or respect. At €1,000 per night, this felt wholly out of place. Luxury is more than a view — it’s about how people are made to feel. And at FORESTIS, we felt invisible, unimportant, and unwelcome. 5. Dining Experience The dining was overall fine, though underwhelming for a property of this calibre. Dishes lacked depth in flavour and creativity, and the service didn’t meet expectations for well-travelled international guests. That said, we a