Hotels near British Museum, London

The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us. During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it. The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean. I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance. During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula. Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights. 首先我想Peninsula Hotel，在全世界都是我们的另外一个家 ，这次再回来觉得很棒，上一次入住的时候酒店的前厅经理负责人为我们提供了非常好的服务，这让我们记忆深刻。我们这次还使用了礼宾部的邮寄服务，他们非常专业非常有耐心，第一时间帮我们解决了问题。在我们入住以及退房时候一共有4位礼宾部酒店同事帮助了我们，我的女儿感到很感激分别给了他们每位10英镑的小费，他们值得收到。酒店中餐厅也没非常好，工作人员非常热情，他们为自己在那里工作感到荣耀，这是非常不错的工作氛围.(酒店中餐厅同事Mr J 很用心查看了我女儿以前入住记录喜好，非常细心，在我们当天用餐没有点甜品的情况下，在我们离开餐厅后，让厨师准备了一份我女儿喜欢的水果送到房间，很用心）值得一提的是客房的卫生也做的非常干净。这里想和你们分享下，我们其实一直都是Peninsula Hotel下午茶的爱好者，从你们酒店开业至今我们在那里享用了很多次下午茶，以及早餐，但是我想她们可能太忙碌了，下午茶时间客人很多，服务人员不足够及时服务，总是要等待很久，早餐时间，有出现过点犯错误，以及视频不新鲜，在最近一次早餐我点了水果碗，蓝莓是发霉的，草莓是腐烂的，一位金发白皮肤漂亮Ms，在发现问题后，她没有表达歉意，只是说我们不收这个水果碗的费用。我只是微笑没有再说其他的，我想对于Peninsula来说好的服务是最值得关心和在意的问题。相比入住The Emory，Maybourne Hotel ，她们全体工作人员的热情和关怀，真的很值得认可。希望Peninsula 越来越好 。

Every time I go on a business trip, my boss will ask me to stay here. I believe that the environment and service here will win the trust and love of my boss. If I have the opportunity to travel to London, I will definitely experience the services here.

The location is very good, the environment and facilities are very good, hygienic and clean, the room display is very comfortable, the facilities and equipment are complete and very high-end. The service was very good and the breakfast was great! Tang Dynasty gorgeous British style. Very good experience recommended.

The room was generally clean. We booked for three nights. There was no turndown service on the first night. On the second night, we came back and had turndown service. But I was taking a shower at 9:00 pm. We knocked on the door repeatedly to make sure everything was ok. On the third day, at 8:00 am, we were still not awake. The cleaning lady knocked on the door again. Did we need cleaning? After knocking on our room, she knocked on the next door room loudly several times. Didn't we check out before 12:00? Why were we in such a hurry?

The room facilities are indeed high-end and exquisite, and the bed is very comfortable The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin). However, the service feels not as warm and sincere as Wenhua

Expensive, but super top-notch hotel. One of the best in London. Location in the heart of Chelsea perfect for those on a shopping spree or who want to experience the 'high life' in London. Super central so everything else (Theatres, Palaces, etc.) are all easy to walk or cab to.

The hotel is in an excellent location, SW1. People who know the UK know that it is close to Chinatown, Downing Street, Big Ben, and art galleries. The rooms are not big, but they are enough and clean. The problem is the shower room and the water temperature. The breakfast environment is first-class, the service is authentic, and the food is OK, but not first-class. I give it 85 points. I think I am qualified because I have stayed in 5-star hotels in central London 3 times.

The hotel is in a great location, right next to Buckingham Palace and Hyde Park. The room is small but comfortable, cleaned and the bed is made every night. Ambassador members can check out late until 4pm. It is just across the street from the subway station, very convenient.

Breakfast is rich, including juice, milk, eggs, bread, sausages, bacon, and fruit salad. It's the same every day. Just eat enough. The room is large and has a decent old-fashioned decoration. The service was very good. Seeing that we were three adults and one child, I was surprised and asked if we wanted an extra bed for free. It was really considerate.

Start with the good: the staff was very nice, the capsule comfortable (great bed) and I was lucky to get a quiet room of respectful people. And the bad: the worst thing is the showers. Aside from being crammed, the button push lasts 5-6 seconds (counted), which means you're constantly pushing and getting a mix of cold or scalding how water. Please fix your showers! It was also clogged and flooded quickly. I think the toilets/shower areas could use cleaning more often. There is no public space, tables, etc. at all, you come here just to sleep or rest in your capsule. Better than what most other hostels offer (some not even having curtains!) and a better night sleep for sure, but no mingling. Also not much space for shoes or luggage, and certainly no safe lockers. It could be so much better if they had made some space for this. Would also be nice to be able to pick top/bottom bunk: being on the bottom I was woken up by banging/dropping items/etc. by the guest above me. Overall good, better than most in the area, but it could easily be better still :)