Hotel du Vin Bristol

Welcome sanctuary after a warm day visiting Bristol. Very pleasantly surprised by this hotel. Room was clean, spacious and had many amenities. The bathroom was also well thought out with a very unusual shower. Felt able to kick back, relax straight away. All the staff were very professional, helpful and courteous.  Wished I’d tried the restaurant, as the breakfast was very good.

We had a wonderful two night stay here whilst attending our daughter’s graduation ceremony at the Bristol Beacon. Everything at this hotel is conducive to a comfortable, enjoyable and memorable experience. Our rooms were spacious and extremely well equipped - we particularly loved the bathrooms with their high quality toiletries and fabulous rain showers. The food was excellent - we loved the choice at breakfast - and the evening meal we had there on one night was also of a high quality. A particular mention must go to the staff for their warmth of welcome and excellent service, with a special ‘shout out’ to Jake, our evening waiter, and Roberto, our breakfast waiter who was incredibly helpful. (Two of our group follow a GF diet and the way the hotel catered for this was exemplary.) I very highly recommend this place.

The hotel is rather cold and has little atmosphere. The room we were given was very spacious and overlooked the front of the hotel, but was nowhere near the scaffolding. There was very noisy work going on but it finished at 4 pm. The bathroom was very disappointing. It was very badly laid out with the towels and towel rail across the other side of the room from the one wash basin. There was a tiny shelf to put our two wash bags on. The bathroom was cold and rather uninviting. The bed was very comfortable but the lighting in the room was very poor. It was dark and rather dismal with no central lights and the lights around the room only dimly lit the room. Overall the hotel and in particular the corridors on the bedroom floors look dusty and not cleaned very well. When we arrived I spotted dirty cups, saucers, plates and glasses piled up by the lift on our floor and 2 hours’ later they were still there. To be fair as soon as I reported this, one of the managers came and cleared them away. On the plus side the staff were extremely helpful, professional and charming. And the food in the restaurant was first class. The menu was good and varied and the dining room had atmosphere with nicely laid tables and white linen. We were surprised that 2 of the Chef’s Specials were not available - the sole meunière and the fillet steak. Surely there was no shortage of either? It was shame that there only 7 diners in total. Overall we thought the dinner was rather pricey for what we eat. We used to stay here in the late 1990s and we loved it. I’m not sure we would stay here again if we returned to Bristol. But a big thank you to all the staff who made our one night stay as enjoyable as they could.