Mercure Bristol Grand Hotel

The room is quite small. Located on a steep slope. The staff provided good service. However, there was a mistake in entering the key card data into the room. We had to waste time waiting to reset the system. The water pipes in the bathroom drained very slowly. The bathroom flooded regularly. The breakfast was quite okay.

Lightning avoidance, lightning avoidance This is definitely the worst and most lousy Mercure in the world, even worse than Ibis. Most of the air conditioners and heaters in the hotel are broken, the facilities are old, and the lighting is dim. The hotel team is extremely unprofessional, with a bad attitude and a negative attitude towards handling problems. One thing has to be said over and over again before it can be implemented. The sink inexplicably couldn't be turned on. I told the front desk twice but no one was sent to fix it. Ctrip had to communicate with the hotel to send someone. Others didn't have to pay a deposit, but they wanted my deposit, and the hotel couldn't give any reason. Housekeeping was even more unprofessional. The bedside and many other places were covered with thick dust before changing rooms. Tea bags and coffee were not replenished every day, towels were not given from time to time, and the sheets were not changed in five days. My friend's accommodation experience was also very bad, especially bad. I really didn't expect this to be Mercure...