Guest and the City

Excellent

We booked 3 rooms for the bank holiday weekend and were thoroughly disappointed. One room had not been cleaned from the previous guests so the towels were dirty, the bed had been slept in so the person who had that too had to sleep on top of the bed. There was rubbish everywhere and dirty glasses. My room, had been cleaned but not to a high standard. There was lipstick on the coffee cup and the shower screen was filthy. The shower seal was covered in black mould. I don't like leaving bad reviews as a business owner myself and have left it a month because we have asked for some money off but have had nothing except for "we don't offer a cleaning service!" Therefore I feel I have no option but to leave this review.

Booked lasr min based on location and price ended up with two top floor rooms bathroom was seperate next door did the job, only needed room to leave bag in and grab few hours sleep smelt bit of **** on arrival but tbankfully that went away 2 min walk to pier

Disappointing and expensive. Initially, the service I received from Sandy pre visit was excellent. She was on hand to answer questions I had before my stay, sent me directions and gave me general advice on getting around, places to eat and always responded immediately. As soon as I arrived, I was expected to pay in full and was told check out was before 11am, despite being advertised as 11am. When I questioned this I was hastily told 11am would be fine. Not the warmest welcome. The first thing I noticed was how small the room is, would be a struggle if there were two of you. It is positioned above the staff kitchen which invades your privacy and not to mention the noise. The staff were up very early, and seemed to have absolutely no consideration for a paying guest while they noisily went about their morning, talking loudly and generally crashing about. There was a very strong damp smell in the room itself, particularly in the toilet. No TV or adequate hanging space (X2 plastic hangers hung on a very small wooden storage frame) The room was not clean and everywhere felt grubby and dusty, the blinds all had dirty marks and had I been staying longer than one night, I would have checked out and ask for a full refund. The bedding had a few marks/stains and it neither smelt, or felt clean. Minimal and basic items were available, hand wash, a tiny shower gel/shampoo and shower hat. Tea, coffee, a kettle and mugs available (although both mugs where heavily stained) on a very low table. The furniture was dated, mismatched and far too much for a room that size. Overall this place is not as advertised and I wouldn’t recommend nor would I stay again. Overpriced for the offer, you can find cheaper options for the same standard, or pay a little more for a full upgrade with breakfast. The people running Guest and the City are different from the previous team and are quite clearly cashing in on the good reputation and images of the last owners. Save your money, stay somewhere else.

Check in area was dim and disorganized. Wanted an exact time we would be there weeks in advance. This is difficult when traveling, and I expect a hotel to have a more flexible check in during business hours. The room was dirty. The sink in the bathroom was broken and wouldn’t drain with stains in the sink from not being cleaned well. Big, dark red stains on the sheets. Sat down on the bed and immediately noticed it sounded like a bag of potato chips. Pulled up the sheets and found a plastic bed bug cover. Looked closer at recent reviews, and found several reports of horrible bed bugs. We left immediately and went elsewhere. It has changed hands, and the amazing reviews are from the prior owner. Way overpriced for what it is now, even if there weren’t bed bugs. We just wasted money on this place. Horrible experience. Don’t waste your time and money; stay elsewhere.

We visited for my birthday as a couple following watching an episode of Four in a bed. I can since see ownership has changed hands a couple of times since. I'm definitely not one to write a bad review but I was so disappointed. Pros Staff were friendly enough and when we needed something responded eg an extra toilet roll Hotel is easy to find and very close to the Pier and other Brighton attractions Staff tried to make an effort after mentioning during booking it was a birthday trip Hotel arranged for us to buy parking passing for on street parking (£14 per day though...) Clean bedding Stained glassed window is nice Partial sea view Cons Room had a concerning smell- after leaving windows open for hours it was still overwhelming. Either the switched off fridge left in the room, stale wee or from many guests smoking in the room. Room wasn't cleaned to average hotel standards & a lot of wear & tear eg stain marks in shower base, dirt in sink, very stained toilet bowl Room has seen better days, marks on wall and a random hole in the laminate floor No milk provided with tea tray (not even UHT capsules) Room was dusty on bench in enclosed balcony and on the rails leading up the stairs Reception room was chaos, duct tape over the door lock, bags and clutter everywhere. Very unprofessional. For the birthday effort, a staff member left us a card, a hand drawn sign saying happy birthday and a dirty/second hand bottle of mini prosecco that had clearly been left out in the sun and was years old (as some had evaporated!)ps prosecco bottle to the right is one I brought with me, left is the one from the hotel No proper room light, so just a variation of lamps/small wall light in the room All in all, I would not return and was in two minds to request our money back mid stay but reluctantly stayed put due to the effort/cost to find somewhere else. For just shy of £250 for two night and car parking for two days, I would recommend definitely booking somewhere else.