Guest User
September 4, 2022
Disappointing and expensive. Initially, the service I received from Sandy pre visit was excellent. She was on hand to answer questions I had before my stay, sent me directions and gave me general advice on getting around, places to eat and always responded immediately. As soon as I arrived, I was expected to pay in full and was told check out was before 11am, despite being advertised as 11am. When I questioned this I was hastily told 11am would be fine. Not the warmest welcome. The first thing I noticed was how small the room is, would be a struggle if there were two of you. It is positioned above the staff kitchen which invades your privacy and not to mention the noise. The staff were up very early, and seemed to have absolutely no consideration for a paying guest while they noisily went about their morning, talking loudly and generally crashing about. There was a very strong damp smell in the room itself, particularly in the toilet. No TV or adequate hanging space (X2 plastic hangers hung on a very small wooden storage frame) The room was not clean and everywhere felt grubby and dusty, the blinds all had dirty marks and had I been staying longer than one night, I would have checked out and ask for a full refund. The bedding had a few marks/stains and it neither smelt, or felt clean. Minimal and basic items were available, hand wash, a tiny shower gel/shampoo and shower hat. Tea, coffee, a kettle and mugs available (although both mugs where heavily stained) on a very low table. The furniture was dated, mismatched and far too much for a room that size. Overall this place is not as advertised and I wouldn’t recommend nor would I stay again. Overpriced for the offer, you can find cheaper options for the same standard, or pay a little more for a full upgrade with breakfast. The people running Guest and the City are different from the previous team and are quite clearly cashing in on the good reputation and images of the last owners. Save your money, stay somewhere else.