Hotels with Breakfast in Manhattan

I had booked a pre-paid non-refundable rate for this hotel 2 months in advance. I know this hotel gets busy on football/event weekends so I made sure to book as early as possible. When I arrived at 8:30pm to check in after 13 hours of travel, I was told that a pipe had burst “in the room I was assigned to” so I was out of luck and they had no other rooms available. I asked to see a picture of the room and it was completely under construction with the wood studs exposed. This clearly wasn’t a last-minute issue and there was no forewarning. Since I booked through *******, the hotel didn’t do anything to try to help. I spent 2 hours on the phone trying to find a new hotel room since the city was basically sold out by that point. I had to move to a hotel a few miles away which required driving to my meetings instead of making the short walk which was the whole point of staying at this hotel. I was not offered any help from the hotel staff. I tried to call the manager the next day and was sent to voicemail. I never received a return call, apology, or better explanation as to why I was the only room that couldn’t be fulfilled. Multiple people checked in after me & I had colleagues arrive the day after me and they received their rooms. It was a very shady experience with terrible customer service. Why book a hotel 2 months in advance on a pre-paid rate if you will then get booted from the hotel?!

Quiet and comfortable, large parking lot

There is a parking lot, breakfast is OK, the room is large, and the hotel is located close to the city center.

Older lady in breakfast/ restaurant area is the best human being I've ever met! Friendly staff. Easy check in, especially after arriving after midnight. Quiet, clean, comfortable. Pool and gym accessibility. Parking relatively close to room entrances. Black out shades make for good sleep! 👍🏾 Relatively inexpensive. Now my go to hotel when I'm in to see family!

I paid about 110. For a double bed room. I am actually currently here now for the night. The hotel is nice, rooms are clean and spacious public areas clean and the pool is nice as well. Wifi works great, and the location is amazing. Parking was easy and close to entrances, the out door seating areas are comfortable and clean. Everything is in walking distance, restaurants, liquor store, I've cream shops, bars and k-state main campus is across the street and in walking distance, the athletic departments are a short 8 min drive away. In the hotel parking lot they have a green bike lend program, it's purely based on integrity and honesty of the people who choose to use it. you just take the bikes off the rack and ride, no sign out sheet,, no locks, no deposits, they just kindly ask for you to return it within 4 hours so others can use this amazing free service. Continental breakfast is included in your room rate. We are a party of 4 so that's a easy 40 dollar savings if you had to go out and buy Breakfast. I have 1 complaint and that's why I'm giving them a 4 instead of a 5, the check in process was so unprofessional. The front desk young lady who checked me in did the bare minimum, asked for my i.d, a credit card for incidentals, then gave me 1 room key and said room 310...then went about talking to the lady that was behind the divide that is behind the front desk, I had to regain her attention and ask her. Wheres the elevators? Where's the pool?( It's 89 degrees today) . Do you provide breakfast? What time is breakfast?: (She didn't even know had to ask the lady behind the divider,...for the price i paid I cannot complain. it seems all other departments arevdoing a amazing job keeping this place together but the front desk staff needs to be , either retrained or replaced, ....cause your business first impression and last impression staff shouldn't leave a sour taste in your guests mouth!

The hotel is modern and new, with clean and comfortable rooms, and a convenient location adjacent to shopping, dining, a magnificent holiday lights display, and not too far from KSU. The pool and hot tub were plenty fine (and a delight to my two nephews and one niece staying in another room). The fitness center was spacious with good, well-maintained equipment. Normally, for these sort of ”cookie cutter” hotels, I'm happy to award 4 stars if they ”check all the boxes” (and 5 if they go ”above and beyond”). However, in a few areas, most notably the breakfast service, this hotel came up a tad short. I stayed two nights and had the complimentary breakfast on both mornings. I showed up for breakfast about 45 minutes after it opened (i.e., not 5 minutes before close), and experienced the following: (1) oatmeal almost empty one morning (I scraped the last bits out of it); totally empty the next morning (2) cinnamon rolls cold one morning; out the next morning (3) scrambled eggs down to a few unappetizing ”crumbs” one morning and the next morning were replaced by some pre-fab ”omelets” (both egg serving trays were allocated to ”omelets” that morning) (4) pancake machine out of batter one morning. HI Express's cinnamon rolls are an emblem of their brand; the breakfast area attendant should be monitoring them and replenishing when necessary. And it was not like it was especially busy; the breakfast area seats were perhaps 25-30% occupied. ALSO: they ran out of pool towels. And, it seemed like every time I walked past the front lobby, the front desk was unattended. I know desk attendants might need to leave the desk now and then, but it seems like a hotel should strive to keep the desk staffed except during the wee hours. I am fairly loyal to the HI Express brand. One reason for that loyalty is that its complimentary breakfasts are a cut above those of their competitors in the mid-tier lodging category; it's an area of differentiation in a category where differentiation is difficult to achieve. I would therefore suggest that all HI Express locations try to be diligent in keeping their breakfast experience positive. Yeah, once in a while, one item will run out or run low. But it should not be almost every warm item.