Grand Mercure Brasilia Eixo Monumental

Grand Mercure Brasilia Eixo Monumental Reviews

Grand Mercure Brasilia Eixo Monumental

SHN Q 5 Bloco G, Asa Norte, Brasilia, Distrito Federal, 70710-300, BrazilView Hotel Details
Grand Mercure Brasilia Eixo Monumental
Grand Mercure Brasilia Eixo MonumentalGrand Mercure Brasilia Eixo MonumentalGrand Mercure Brasilia Eixo Monumental
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Grand Mercure Brasilia Eixo Monumental Guest Reviews

4.2/5
Very Good
78 review
Verified reviews
Location4.3
Amenities4.1
Service4.2
Cleanliness4.1
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All reviews(78)
Positive reviews(46)
Reviews with photos/video(12)
Negative reviews(3)
Lamb amor
Standard Twin Room
Stayed in Jun 2022
Other
111 review
3.0/5
Posted on Sep 4, 2022
I was visit often ~ There is a shopping mall in front of the hotel ~
Juliano Jorge
Superior Twin Room
Stayed in Apr 2024
Business travelers
7 review
4.5/5
Great
Posted on Apr 4, 2024
Good hotel is well located, the best price I found was here on the Trip app
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Marcus
Superior Queen Room
Stayed in Dec 2023
Couples
1 review
3.0/5
Posted on Jan 2, 2024
Internet and television didn't work properly, the technician only came to the room the next day at 7 am. Leaking bathroom stall, bathroom sockets not working. Charging for breakfast, which had already been agreed upon when purchasing the reservation.
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Guest User
Superior Queen Room
Stayed in Dec 2023
Business travelers
4 review
4.0/5
Very Good
Posted on Dec 29, 2023
The place is located in the center of Brasilia. It is opposite the shopping mall. It is relatively convenient. The hotel is clean and the service attitude is good. It is very welcoming. Please pay attention to whether the hotel provides breakfast. It is relatively cost-effective. It is relatively new and parking is available. However, the air conditioner is a bit noisy. Taking a shower requires hot and cold water.
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Guest User
Standard Queen Room
Stayed in Sep 2023
Booked for others
13 review
5.0/5
Outstanding
Posted on Nov 11, 2023
High cost performance, very close to the visiting place, very convenient
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diekson alves
Deluxe Queen Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 13, 2023
Excelent reception!!
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René Felipe Q
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 6, 2024
Food was gorgeous and the atmosphere was great. The only issue is the language, since the waitress only spoke Portuguese, but she made the job anyways. The meals were good in price and quantity, and the restaurant was just across the street from our hotel. I would definitely recommend this place for any visitor!
Response from Property: Dear Mr. Felipe, Thank you for sharing your positive experience with us and for recommending our restaurant! We are glad to hear that you had a pleasant time and enjoyed our restaurant. Your feedback is very important to us and will be shared with our team so we can continue to make improvements. We look forward to welcoming you again soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília
Cosimo C
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 12, 2024
I was in Brasilia for business. This hotel was perfectly located but the staff was incredibly helpful and friendly. I highly recommend this hotel for all business travelers. The front desk and porters really go out of their way to accommodate your needs.
Response from Property: Dear Guest, Thank you for sharing your experience at the Grand Mercure Brasília. We are pleased to know that you appreciated our location and that our service made such a positive difference. Your compliments will be conveyed to the team. We look forward to welcoming you back for more memorable moments. Best regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília
Guest User
Stayed in Mar 2024
Business travelers
5.0/5
Outstanding
Posted on Mar 29, 2024
This hotel is my preferred one because of the service and room quality. The reception is very kind and the checkin is always a good experience today Cesar help me a lot with a quick and clear process. The checkout is also a good experience with a good staff.
Response from Property: Dear Mr. Sanchiro, Thank you for sharing your feedback with us. We are extremely pleased to learn that Grand Mercure is your choice due to our service and accommodations. It is a pleasure to receive compliments about the kindness of our reception team. We hope to continue being your choice in Brasília and look forward to your next visit. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília
Guest User
Stayed in Jan 2024
Couples
5.0/5
Outstanding
Posted on Jan 10, 2024
Great Hotel and very friendly staff, especially Camacho who was very helpful. The rooms are beautiful and the location is great as is close to a mall and has easy access to the city’s main attractions. The buffet is very good as well. Highly recommended!
Guest User
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 6, 2024
Nice business hotel with great service ! Appreciate the hospitality from Jose Camacho ! Nice breakfast buffet, clean rooms and close to nice dining area, don’t miss Mane and restaurant across the hotel, great guidance by Camacho
Guest User
Stayed in Dec 2023
Business travelers
3.0/5
Posted on Dec 8, 2023
The hotel is definitely ageing: although the interior decor is fine, you can tell as soon as you are in the lift, cracking, moving brutally and making noise. The room by itself was nice with a decent size bathroom but without any amenities like nail file or toothpaste provided. The balcony door did not lock properly so you could hear fairly well the noise from the street, day and night. No sound proof door so you can hear loudly the bell from the lift, people walking and discussion in the corridor to or from their rooms etc We had to sleep with earplugs, never a pleasure. Staff was nice and available, with a smile, and this was pleasant even when not sharing the same language, there is a good attitude. Need to be modernized otherwise I am afraid we won't be back.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback. We appreciate your compliments on our staff's friendly and helpful attitude. It's unfortunate to hear about the noise disturbances and other inconveniences you experienced during your stay. We apologize for the issues with the aging infrastructure, the noise from the lift, and the balcony door. Your comments are valuable, and we take them seriously. Rest assured, we will address these concerns promptly to enhance the overall experience for our guests. We understand the importance of a peaceful stay and regret that we fell short of your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back with improvements in the near future. Best regards, Mariana Ferreira Supervisora de Guest Experience Grand Mercure Brasília
Tour01189092342
Stayed in Nov 2023
Business travelers
5.0/5
Outstanding
Posted on Nov 20, 2023
The hotel is very nice but the highlight of my was my waitress at the hotel’s restuarant, Maria, who was exceptional! What a delightful person! Food was good but the service exceeded all expectations! Her English is excellent and her personality was warm and engaging making the whole experience the best!
Response from Property: Dear Guest, Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay, and we truly appreciate your kind words about Maria. She is indeed an exceptional member of our team, and we are delighted that she made your dining experience memorable. Your compliments will be shared with her, and we look forward to welcoming you back for another outstanding stay at the Grand Mercure Brasília. Best regards, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília
Cheryl G
Stayed in Oct 2023
Business travelers
4.0/5
Very Good
Posted on Oct 27, 2023
The hotel was good, we were moved from room which wasnt a pleasant experience but personnel was really polite and kind. Camacho was so helpfull to us, he was the only spanish speaker which made our stay easier.
Response from Property: Dear Guest, Thank you for your feedback. We are glad to hear that, although you were moved from your room, our staff was polite and kind. We appreciate your recognition of Camacho's helpfulness, especially as a Spanish speaker, which made your stay more comfortable. Your comments will be shared with our team, and we hope to have the opportunity to welcome you back to the Grand Mercure Brasília in the future. Best regards, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília
Guest User
Stayed in Jan 2023
Business travelers
5.0/5
Outstanding
Posted on Jan 31, 2023
Fantasic views, very attentive staff, AMAZING breakfast. Staff is outstandingly attentive and really does care about personal notes. They do go the extra Mile. Breakfast is a must-do. Fresh juices, Omelette a la carte. Several fruits and warm dishes.
Response from Property: Dear Mr. Braum, We very much appreciate your comments regarding your stay at the Grand Mercure Brasilia Eixo Monumental. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Clerisson Guest Relations