Located in the Altstadt. 2 years ago I stayed in a hotel in the Neustadt.
A bit of a walk from the main train station (Hauptbahnhof) when I arrived, as I didn't know the tram system and which top to get off. As it turned out, I could take the Number1 or 6, getting off at the same stop (Ritterstrasse) Found out and took the tram back when I let Brandenburg a.d. Havel.
Front desk was not particularly helpful when I asked, particularly where to buy a ticket (Fahrkarte).